```Job Summary```
We are looking for a dedicated and organized Front Office Manager to oversee the daily operations of our front office. As a Front Office Manager, you will play a crucial role in ensuring exceptional guest experiences through effective management of front desk activities and guest services. Your leadership skills and hospitality expertise will contribute to maintaining high standards of service and guest satisfaction.
```Responsibilities```
- Manage all aspects of the front office operations, including check-in, check-out, reservations, and guest inquiries
- Supervise front desk staff and provide training, guidance, and support as needed
- Ensure efficient handling of guest requests, complaints, and feedback to guarantee a positive guest experience
- Maintain accurate records of room inventory, rates, and guest information in the hotel management system
- Coordinate with housekeeping, maintenance, and other departments to ensure seamless guest services
- Oversee night audit procedures to reconcile daily transactions and prepare reports for management
- Implement and enforce hotel policies and procedures to maintain a safe and secure environment for guests and staff
- Monitor front office budget and expenses to optimize financial performance
```Qualifications```
- Previous experience in hotel management or hospitality industry with a focus on front office operations
- Proficiency in phone systems, hospitality management software, and other relevant technology
- Strong customer service skills with a keen understanding of guest relations
- Excellent communication abilities with a professional demeanor
- Ability to multitask effectively in a fast-paced environment while maintaining attention to detail
- Proven track record in managing teams and fostering a positive work culture
- Flexibility to work varying shifts including evenings, weekends, and holidays
If you are a proactive leader with a passion for delivering exceptional service and creating memorable guest experiences, we invite you to apply for the Front Office Manager position. Join our team today and be part of our commitment to excellence in hospitality. Please note that only candidates meeting the qualifications will be contacted for further consideration.
Job Types: Full-time, Part-time
Pay: $15.00 - $17.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Nights as needed
- Night shift
- On call
- Overtime
- Rotating weekends
Work setting:
Experience:
- Hotel experience: 1 year (Required)
Ability to Commute:
- Columbus, GA 31903 (Required)
Ability to Relocate:
- Columbus, GA 31903: Relocate before starting work (Required)
Work Location: In person