**Job Summary:** We are seeking a Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to our clients. **Responsibilities:** - Answer incoming customer inquiries via phone, email, and chat - Resolve customer concerns in a professional and efficient manner - Utilize phone etiquette to handle customer calls effectively - Communicate with customers to understand their needs and provide appropriate solutions - Analyze customer accounts and provide accurate information - Process orders, returns, and exchanges - Perform data entry tasks accurately and efficiently - Conduct outbound calling for sales and follow-up purposes - Upsell products or services to increase revenue **Experience:** - Proven experience in customer service or related field - Strong sales and customer service skills - Bilingual proficiency in English and Spanish is a plus - Excellent communication skills, both verbal and written - Ability to analyze information and make sound decisions - Proficiency in data entry and CRM software - Experience with outbound calling and upselling techniques Joining our team as a Customer Service Representative offers the opportunity for career growth, competitive pay, and a dynamic work environment. If you are passionate about delivering top-notch customer service, we encourage you to apply for this position.
Job Type: Full-time
Pay: $18.12 - $18.94 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Shift:
Weekly day range:
Work setting:
Ability to Commute:
- Hyattsville, MD 20785 (Required)
Work Location: In person