Job Title: Full-Time Dispatcher for Call Center / Customer Service
Company: Phillip's Towing Service, Inc.
Location: Fayetteville, NC
Employment Type: Full-Time
Working Hours: Monday to Friday, 9 AM - 6 PM or 10 am - 7 pm (with the ability to work Saturdays if needed)
Job Description:
Phillip's Towing Service Company is actively seeking an experienced dispatcher to join our dynamic team. As a member of our dispatching unit, you will be responsible for coordinating and managing towing and recovery operations efficiently.
Key Responsibilities:
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Effectively manage incoming calls and dispatch towing services promptly.
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Coordinate with drivers to ensure timely and accurate service delivery.
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Maintain detailed records of service requests and dispatch activities.
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Provide exceptional customer service by addressing inquiries and concerns.
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Utilize dispatch software to track and monitor service operations.
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Handle emergency situations with calmness and professionalism.
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Ensure compliance with company policies and safety regulations.
Qualifications:
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Proven experience as a dispatcher, preferably in towing or emergency services (911).
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Must be able to multi-task and be organized.
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Exceptional multitasking abilities and ability to remain calm under pressure.
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Strong communication and interpersonal skills.
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Proficiency in typing and computer usage.
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Must pass a drug test and background check.
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Dependable, reliable, and punctual.
What we offer:
Join our team for full-time, year-round work with an established and respected local company. We prioritize the well-being of our employees by offering a healthy work-life balance. After 90 days, you will gain access to comprehensive benefits, including medical insurance (the company covers 75% of the cost for employees), dental insurance, vision coverage, and other options. As you continue your journey with us, we provide a 401K plan with a match.
If you have a passion for helping others and thrive in a fast-paced environment of emergencies, this is the ideal job for you. Be part of a team that values your contributions and is dedicated to making a positive impact on our community.
If you are a motivated and experienced dispatcher looking to join a reputable towing and recovery company, we encourage you to apply.