Responsible for the day-to-day management of auxiliary agreements and daily oversight of contractors that support the campus auxiliary programs.
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Oversees the day-to-day system-wide contract activities of one or more auxiliary areas.
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Meets with vendors and campus stakeholders, develops customer service programs, and directs marketing and communications activities for various auxiliary programs.
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Reviews and assesses vendor and university compliance with auxiliary contract provisions.
- Directs field inspections of program activity locations across the University of Houston and/or University of Houston at Sugar Land campus.
- Reports and makes recommendations for improvements of the auxiliary services programs to the Executive Director.
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Directs the submission of field inspection findings to the partners and monitors the completion of action items.
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Identifies new revenue opportunities or cost efficiencies within the auxiliary services programs and makes recommendations for improvement. May implement recommendations in collaboration with the Executive Director.
- Monitors and oversees performance with contract financial terms and key performance indicators.
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Manages auxiliary service programs projects to ensure timely completion.
Facilitates and coordinates auxiliary advisory meetings, including managing committee appointments, scheduling meetings, reviewing committee charges, preparing agendas, completing meeting minutes and following up on action items. Serves as a point of contact and subject matter expert for auxiliary contract terms and questions. Conducts and manages RFP processes for auxiliary services programs. Manages and oversees the development of service-level agreements associated with counterparts in Administration and Finance departments. Oversees inspections of university departments related to these agreements. Develops policies and procedures for the successful management of auxiliary programs and other related policies and procedures. Performs analytics, manages budgets and created and maintains financial reports for auxiliary programs. Performs other job-related duties as required.
EEO/AA
Qualifications
Bachelors and 5 years experience
Requires application of advanced principles, techniques and theory in a professional discipline or a thorough general business management knowledge. Knowledge of this level is typically obtained through a directly job-related Bachelor's degree or equivalent formal training in a recognized field of specialization that is directly related to the type of work being performed. Requires a minimum of five (5) years of directly job-related experience.
Additional Job Posting Information
Auxiliary Services manages the contracts and operations for dining/food services, campus stores, snack and beverage vending and pouring rights, and retail leasing. The Program Director for Auxiliary Services will provide assessment and data analysis for Auxiliary Services Programs, in addition to overseeing special projects as needed.
This position will assist in developing performance metrics. The Program Director will also compile charts, tables, and other elements of data visualization using Revenue Vision; and will support contract compliance for programs using Revenue Vision. The Program Director will evaluate and analyze programs, policies, procedures, statistics, and systems and make recommendations for optimization. Will advise program owners with regard to planning, testing, and implementing new programs or systems.
The ideal candidate will have excellent analytical skills; have experience with conducting research, focus groups, and surveys; have experience interacting with students of higher education; good writing skills; expert knowledge of Microsoft Office applications; the ability to adapt in a fast-paced environment and work well under pressure with tight deadlines; be innovative, creative, a strategic thinker, a problem solver, and self-motivated.
This position reports directly to the executive director of auxiliary services. Experience in a University setting preferred. Experience with Revenue Vision or other contract compliance or data management tool preferred.