I. Job Purpose and Core Tasks
Develop and deploy workforce management strategies nationwide. Partner with managers in identifying demand, then propose and schedule resources to meet the demand. Ensure the right number of skilled resources are in place at the right time to handle forecasted workload. Identify gaps in coverage and propose solutions for the best customer experience. Attention to detail is critical for success. Must have the ability to work well under pressure, with the ability to multitask.
DUTIES & RESPONSIBILITIES
Align Availability and Demand
Facilitate weekly execution of expertly matching demand to availability, highlighting risks and mitigation plans
Create a skills inventory database to help with “matching” demand
Collaborate Cross Functionality
Lead Communication Framework
Resource Partnership Management
Infrastructure Management
Summary KPIs
The Practice Leader position will be measured on the following Key Performance Indicators (KPIs):
Forecast Accuracy and Demand Planning
Communication Framework Standards
Responsibilities:
Align availability, forecast, and demand
Forecasts demand, identifies availability, schedules resources to meet demand
Create best capacity plan for our business by managing trade-offs between Customer Experience/Service Levels, Employee Experience, Operational Flexibility, and Cost Effectiveness
Identifies opportunities to improve the balance of workload between sites and works with key stakeholders to develop procedures and business rules to achieve desired results.
Works closely with leadership to ensure resources are adequate to deliver a successful customer experience
Initiates the design, development, and implementation of projects that optimize staffing, scheduling, shifts.
Co-manages a resource database to measure performance of all resources for each technical discipline.
Reports weekly and monthly on need, forecast, and capacity
Collaborates cross functionally
Establishes a regular cadence with leads and managers to communicate performance, forecasts, insights, and recommendations
Creates a communication Framework by which national managers can effectively request and schedule resources
Resource Partnership Manager
Analyze and optimize spend and utilization metrics associated with 3rd party resources
Formalize working relationships with 3rd party supplemental labor forces, which serve to fill internal resource gaps when needed
General business development with partners
Infrastructure Management
- Administrates a workforce planning toolset, both digital and non-digital. Oversees the infrastructure to perform the functions of the role.
II. Minimum Knowledge, Education and Skill Requirements
Required
Minimum years of relevant work experience:
Requires at least 3-5 years relevant experience with Workforce Management tools
3-5 years of project and program management experience
Proven track record in process improvement
Minimum education, certifications and/or credentials:
Minimum soft skill requirements:
Comfort in ambiguous or high stress situations
Track record of working collaboratively in a matrix-ed environment
Demonstrated outstanding personal leadership
Demonstrated pattern of intellectual curiosity
A true team player with excellent interpersonal skills and the ability to work with executives both within the company, its partners, and its clients
A sense of urgency and impatience with the status quo
Excellent communication and organizational skills, proven
Highest standards of ethical behavior
Excellent at multitasking
Preferred
Preferred years of relevant work experience:
Preferred education, certifications and/or credentials:
Preferred hard skill requirements: see required
- Preferred soft skill requirements: Knowledge and experience in technical market segments preferred
III. Essential Function
- Must be able to maintain productive working relationships and treat fellow employees with respect.
- Has contact with: Their department, other departments, and vendors when appropriate
- Physical requirement/Demands: Light
- Mental requirements/Emotional Demands: Ability to adapt and demonstrate flexibility in dealing with changing priorities and work situations.
- Interpersonal and communication skills: This position requires the ability to communicate proactively and effectively; seek necessary information, in a matrix environment
IV. Core Requirements
- Financial/Budgetary: Supervised Responsibility on Revenue and Costs
- Safety: Adhere to KARL STORZ Safety protocols
- Quality: Adhere to KARL STORZ Quality Management System
- Supervision: Does not supervise others
- Authority to Sign (not applicable for North America):
- Travel: Up to 20% percent