Front Desk Agent
Duties:
- Greet guests and provide excellent customer service
- Check-in and check-out guests using the hotel's reservation system
- Answer phone calls and respond to guest inquiries
- Assist guests with any requests or issues they may have during their stay
- Provide information about hotel amenities, local attractions, and directions
- Handle cash and credit card transactions accurately
- Maintain a clean and organized front desk area
- Collaborate with other hotel staff to ensure a smooth guest experience
Experience:
- Previous experience in customer service or hospitality preferred
- Familiarity with phone systems and basic computer skills
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize tasks effectively
- Strong attention to detail and problem-solving abilities
If you are a friendly and outgoing individual who enjoys providing exceptional service to guests, we would love to hear from you!
Please note that this position may require working evenings, weekends, and holidays.
This job description is not exhaustive and may be subject to change at any time based on the needs of the hotel.
Job Type: Part-time
Pay: $16.00 - $18.00 per hour
Benefits:
- 401(k)
- Employee discount
- Flexible schedule
- Health insurance
- Paid jury duty
- Paid time off
- Professional development assistance
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- Overnight shift
Work setting:
Experience:
- Hotel experience: 1 year (Preferred)
- Customer Service: 1 year (Required)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
- Overnight Shift (Preferred)
Work Location: In person