About us
TNT Fireworks operates in 49 states in the USA and Puerto Rico. TNT services over 40,000 big box retail locations, 5,500 seasonal stands or tests, 28 Supercenters and hundreds of wholesalers.
We have an immediate opening for an Information Technology Helpdesk Technician at our Florence, AL Headquarters location. The ideal candidate will meet the qualifications below. They will enjoy working in a fast-paced environment developing solutions and maintaining optimal efficiency of all systems assigned responsibility to manage.
Education & Experience:
· Associates Degree in Technical Discipline Required; Experience Considered in Lieu of Degree
· 1+ years of experience providing Help Desk Support for Information Technology Systems and Applications
Skills Needed:
· Be innovative, positive, proactive, and readily embrace change
· Proven experience in building and troubleshooting end-user computer systems
· Proven experience with Microsoft Office troubleshooting and installation
· Working knowledge of Microsoft Windows 10
· Experience with installation and troubleshooting of desktop applications such as Adobe
· Experience working with Helpdesk ticketing system such as Track-IT
Job Duties:
· Reports to the Director of Information Technology
· Perform day-to-day support, administration and problem resolution of user computer systems and desktop applications
· Plan, prioritize and execute activity associated with incoming requests for support through the IT Helpdesk system
· Maintain printers and peripheral computer equipment
· Periodic travel to other offices for Helpdesk support will be required
· Acquire hardware and software as required to meet business requirements
· Interact with business representatives to maintain alignment of Information Technology with business requirements
· Attend meetings and report activity progress within IT infrastructure organization
· Keep current and up-to-date with computer operating system releases and desktop application versions
· Recommend corrections for issues occurring on a repetitive basis
· Provide courteous, complete and timely support for end users
· Work well within a team environment and alongside external partners
Environment:
· Office Hours Monday-Friday 8 a.m.-5 p.m. plus additional hours as needed
· Must be present in office to perform duties
· Primary tasks completed working at desk on computer
· Walking, seeing, hearing, talking, coordinated use of both hands required
· Lifting of up to 60 lbs on occasion
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Relocation assistance
- Vision insurance
Experience level:
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Help desk: 1 year (Preferred)
- Windows: 1 year (Preferred)
Ability to Relocate:
- Florence, AL 35630: Relocate before starting work (Required)
Work Location: In person