Overview:
Quality Scales Unlimited is the premier weighing equipment service and sales provider in Northern California that is growing in Southern California and Nevada. We are a small, family-owned company that started over 40 years in the Bay Area. We service, sell, and rent all types of weighing equipment for over 2000 businesses.
Our purpose is to help businesses trade fairly and assure the quality of their products or services through the use of precise weighing equipment. We value hard work, continuous self-improvement, respect, commitment, honesty, integrity, and accountability. We look for employees who want to be part of our team long term and grow with the company.
We are seeking a dynamic and experienced Field Service Manager to be a part of our field service team. The Field Service Manager will be responsible for overseeing field service operations in a territory in Northern California, ensuring timely and efficient delivery of services, and maintaining high levels of customer satisfaction. This role requires strong leadership skills, excellent problem-solving abilities, and a customer-centric approach.
This is a full-time position (Monday-Friday) that is based out of our Byron, CA office.
Responsibilities:
1. Team Management:
· Lead and motivate a team of field service technicians, providing guidance, support, and coaching as needed.
· Set performance goals and objectives for the team, and conduct regular performance evaluations. Generate weekly performance reports.
· Foster a positive and collaborative work environment that encourages teamwork and safety.
2. Service Delivery:
· Coordinate, schedule, and dispatch field service activities to ensure timely delivery of services to customers.
· Monitor service requests and assign tasks to technicians based on skillset, availability, and workload.
· Research, plan, and prepare technicians for upcoming service calls.
· Ensure that service calls are completed within established timelines and service level agreements.
· On-call manager approximately 35% of the year.
3. Customer Satisfaction:
· Act as the primary point of contact for service calls, customer issues and complaints, resolving issues promptly and effectively.
· Implement strategies to enhance customer satisfaction and loyalty, and solicit feedback to identify areas for improvement.
· Establish and maintain strong relationships with key customers, ensuring their needs are met and expectations are exceeded.
4. Quality Assurance:
· Review service calls to ensure service excellence and adherence to company standards.
· Conduct regular inspections and audits of field service operations to identify opportunities for improvement and ensure compliance with safety regulations.
5. Resource Management:
· Manage resources effectively, including inventory, equipment, and vehicles, to support field service operations.
· Optimize resource allocation and utilization to minimize costs and maximize efficiency.
6. Training and Development:
· Provide ongoing training and development opportunities for field service technicians to enhance their technical skills and knowledge.
· Keep abreast of industry developments and best practices, and incorporate new techniques and technologies into service delivery processes.
Qualifications:
· Bachelor's or Associate's degree in a relevant field (e.g., engineering, business management) preferred.
· Proven experience in a field service management, customer service management, or related role, with a track record of success in leading teams and delivering exceptional service.
· Strong leadership and interpersonal skills, with the ability to inspire and motivate a diverse team.
· Excellent problem-solving abilities and decision-making skills, with a focus on finding practical solutions to complex issues.
· Exceptional communication skills, both verbal and written, with the ability to interact effectively with customers, team members, and stakeholders at all levels.
· Knowledge of industry-specific regulations and standards, with a commitment to ensuring compliance and safety preferred.
· Proficiency in using field service management software and tools to plan, track, and analyze service operations. Proficiency with Microsoft Office and web browsers.
· Flexibility to travel as needed and work extended hours to meet customer needs and support business operations.
· Driver’s license with good driving record.
· Ability to pass pre-employment drug screen, background check, and DMV check.
Compensation:
· Starting salary $65,000-$75,000, with a bonus opportunity of up to 15%.
Benefits:
· Health Insurance (100% employees premium paid by company/70% dependents)
· Dental/Vision/Chiropractic Insurance and Reimbursement Plan
· Paid Time Off and Paid Holidays
· 401(k) Savings Plan with Company Contribution
Job Type: Full-time
Pay: $65,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Day range:
- Monday to Friday
- Rotating weekends
Shift:
Experience:
- Management: 1 year (Preferred)
License/Certification:
- Driver's License (Required)
Work Location: In person