Are you looking to join one of Massachusetts’ most innovative and committed organizations? Northeast Arc is a premier provider of services devoted to strengthening the abilities of all. We are a non-profit human services provider located in Danvers. We are a mission-driven agency committed to changing lives and discovering skills. Whether it’s the individuals we serve or our employees who support them, we know each person has unique talents and contributions. Northeast Arc prioritizes inclusion and diversity. We value the individual perspectives, cultures, and approaches our employees bring to make us one of the most innovative organizations in human services!
An amazing new opportunity has come up in our Personal Care Management (PCM) program! We are looking for a Remote Clinical Coordinator to join our team!
Job Summary: Schedules clinical home visits for all Personal Care Management (PCM) program nurses and occupational therapists. Ensures timely and complete submission of Prior Authorizations for PCM consumers.
Major Responsibilities:
- Conducts outreach calls to PCM program consumers/surrogates to schedule upcoming clinical home visits.
- Acts as primary point of contact for clinical team and consumers/surrogates regarding on-site clinical visits.
- Organizes and executes calls based on priority determined by authorization expiration date. Documents all call attempts and conversations in program database.
- Communicates scheduled events to clinical staff via email and outlook calendar invitation.
- Requests and tracks need for external documents required for Prior Authorization submission including, but not limited to, DDS forms, VNA 485s, Care Plans from other service providers and physician’s signature pages.
- Compiles documentation required for Prior Authorization submission and executes submission in a timely manner. Conducts outgoing phone calls to consumer/surrogates regarding Prior Authorization status or issues.
- Other duties and special projects as assigned.
Qualifications:
- High school diploma or equivalent
- Minimum one year of customer services or human services experience
- Fluency in English and Spanish required.
- Ability interact with diverse populations.
- Job Type: Full Time
Northeast Arc is one of the largest employers on the North Shore, and we pride ourselves on offering a comprehensive and excellent benefits package. Please visit us at: http://www.ne-arc.org/about-us/careers/benefits/ for a more detailed explanation of benefits.