Role
As a Customer Service Manager (also known as Client Service Manager, Customer Support Manager), you'll oversee the customer service department, manage a team of representatives, and implement strategies to enhance customer experience. You'll also develop and enforce service policies, handle escalated issues, and collaborate with various teams to ensure customer satisfaction.
Benefits
- Comprehensive health insurance (medical, vision, dental, life).
- Paid time off.
- 401k retirement plan.
Qualifications
- Bachelor’s degree in Business Administration, Management, or a related field (preferred).
- 5+ years of experience in customer service, including 2+ years in a managerial role.
- Proficiency in customer service software, CRM, and Microsoft Office Suite.