The Chase Anderson Agency is the leading Insurance Agency in North Texas committed to providing exceptional service and tailored insurance solutions to our clients. We pride ourselves on our professional yet friendly approach and our dedication to meeting the diverse needs of our clients.
We are seeking a dedicated and customer-focused Part-Time Customer Service Representative (CSR) to join our team. The ideal candidate will have a passion for helping others, excellent communication skills, and a keen interest in the insurance industry.
If you are a motivated individual with a passion for helping others and a desire to learn and grow in the insurance industry, we encourage you to apply for this part-time Customer Service Representative position! We look forward to learning why you will be a great fir for our Team!
Salary: $15.76 per hour
Benefits
Hourly Base Salary + Commission + Bonus Opportunities
Flexible Schedule
Career Growth Opportunities
Competitive Hourly Wage
Supportive and Collaborative Work Environment
Responsibilities
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Assist clients with inquiries about insurance policies, coverage options, and claims processes.
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Provide accurate and timely information to clients, ensuring a high level of customer satisfaction.
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Process policy changes, updates, and cancellations as requested by clients.
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Handle billing inquiries and payments, ensuring accuracy and confidentiality.
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Maintain client records and documentation in our CRM system.
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Collaborate with team members to resolve client issues and improve service delivery.
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Stay informed about the industry trends and updates to provide knowledgeable assistance to clients.
Requirements
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Previous customer service experience, preferable in the insurance industry.
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Excellent communication and interpersonal skills.
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Strong organizational skills and attention to detail.
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Ability to multitask and manage time effectively.
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Proficiency with CRM software and Microsoft Office Suite.
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High school diploma or equivalent; some college coursework preferred.
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Insurance license or willingness to obtain one is a PLUS!