Who is Habasit?
Habasit is the global leader in the manufacturing of lightweight conveyor belting. Our slogan “Solutions in Motion” defines us; we are a provider of world class power-transmission and conveying solutions.
At Habasit, we understand that a global leader is only as good as the people who represent it, and we are always searching for the right people to keep us in motion. We are looking for ambitious individuals, leaders, and students who are ready to help move us forward. If you have a can-do attitude and want to join a world-class organization, read on and apply today!
We offer an attractive place to work and personal development in an empowering work culture. You will benefit from the expertise and opportunities of a solid global group of companies and the reputation of its products.
Things you should know about Habasit’s opportunities:
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Competitive Salary
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Excellent health insurance benefits which includes a bundled medical + dental package
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401(k) program with up to 6% company match (at 100%)
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Tuition reimbursement (with Manager approval)
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Gym membership reimbursement
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Employee Assistance program
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Referral bonus
OVERVIEW OF POSITION:
Responds to customer’s inquiries or complaints regarding company's products or services.
RESPONSIBILITIES OF THIS POSITION – CUSTOMER CARE
Responsibility to Customer
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Provides customer assistance in a professional and friendly manner.
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Responds promptly to customers’ inquiries or complaints and provides updates until resolved. Follows up to ensure customer satisfaction.
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Develops a thorough knowledge of company policies, procedures, products and services. Communicates directly with customers concerning orders, returns, shipments and products.
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Proactively informs customers of out-of-stock situations and late or potentially late shipments. Provides them with lead times and options.
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When designated as a “contact CCR” for challenging accounts, develops and manages that account relationship in a professional and targeted manner.
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Consistently provides updates to customers regarding their orders or quotes.
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Determines best method to resolve complex customer care problems to ensure customer satisfy
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Runs Open Order report daily to stay on top of orders and to keep customers informed of the status of their orders.
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Generates RMAs when requested and provides as much detailed information as possible.
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Initiates orders for correcting mis-shipments, production errors, etc. as needed.
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Processes Expedited orders and communicates with Production and Shipping to effectively meet customers’ needs.
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Provides any additional assistance as requested.
Quote Generation
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Enters quotes accurately and timely according to current departmental KPI.
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Ensures information within quote is correct before acknowledging to the customer.
Order Generation
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Enters orders accurately and timely according to current departmental KPI.
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Reviews Print Preview against quote and/or customer’s PO to resolve all discrepancies before the order is released to Production and acknowledged to the Customer.
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Processes Order Change requests and informs Production and Shipping accordingly.
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Follows up on Order Entry holds, Credit holds, Out-of-Stock inventory issues and late orders daily.
Responsibility to Team
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Provides guidance and mentoring to less experienced CCRs.
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Supports distribution of work between team members and seeks opportunities to offer assistance to fellow team members.
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Respects team members through maintaining schedules or communicating changes to the team.
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Logs into phone queue each day for full shift and consistently answers and “owns” calls, performing soft call transfers only as necessary
Responsibility to Sales
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Willingly assists KAMs and ABMs with questions and concerns regarding customers and their needs.
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Seeks out additional resources such as Technical and Marketing to assist with customer applications and sales requests.
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Upsells or solicits sales from customers as opportunities arise.
Responsibility to Self
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Embraces PRIDE values outlined below.
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Seeks out opportunities to grow and learn
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Provides suggestions for process improvements and best practices
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Enjoys the job while maintaining a sense of humor!