Adminsitrative Signing Coordinator
Location: Downtown Akron, OH
$18.00/hr with benefits in 90 days. Full-time Opportunity to learn and grown within the origination.
Coordinate the processing and management of signing services for our customers through our vendor network of signing agents. Focus all efforts on meeting or exceeding our customer’s turnaround time and service expectations and requirements, while holding down vendor costs. Build and maintain strong working relationships with our customers and vendors alike.
ESSENTIAL FUNCTIONS:
- Manage signing agent network to ensure exceptional and professional experience for Company’s customers and their consumers.
- Process, monitor, and follow up on all open signing services assignments daily to ensure customers’ expectations and turnaround requirements are being met, while utilizing the follow up Queue and maintaining our order tracking system.
- Monitor the incoming signing services requests emailed or delivered in accordance with turnaround time standards and department guidelines.
- Assist QC by setting quality expectations for signing services to meet industry guidelines and customer specifications.
- Monitor and handle the signing services box according to department guidelines.
- Recruit qualified signing agents for signing agent network, obtain and maintain licensing/background checks/E&O Ins/certification and negotiate fees.
- Assign signing services, based on experience, fee, turnaround time, and signing agent’s performance.
- Maintain vendor records with background checks, E&O and signing agent data.
- Manage status updates from vendors and customers in a courteous and timely manner.
- Reconcile RealEC orders with order tracking system, while resolving any discrepancies.
- Educate vendors on our customer’s specifications as they relate to the assigned order and product. Update and maintain all areas within system of record as it relates to orders and vendors for the signing services.
- Handle general internal and external notary and customer inquiries, while elevating to appropriate parties as needed, according to department guidelines.
- Must be personable, positive, and a professional representative of the Company.
- Regular consistent attendance is required
- Ability to work overtime as requested and approved by supervisor especially at month end as needed to meet customer’s business needs.
Job Type: Full-time
Pay: From $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
Shift:
Work setting:
Experience:
- Customer Service or Administrative or Recent College Grad: 1 year (Preferred)
Work Location: In person