Dogtopia, the industry leader of dog daycare, boarding, and spa services has an immediate opening in our state-of-the art facility in McKinney for an energetic, organized, solution-minded individuals to join our team as a Client Care & Front Desk Sales Associate. This is a key role within our business to grow the number of dogs in daycare and explain the benefits of our services to our beloved pet parents! This person should love dogs and people.
What Dogtopia offers you:
- It's always bring your dog to work day!
- Fun, dynamic team culture
- Career progression based on performance
- Additional certification program training available
- Competitive hourly wages with flexibility in scheduling
- Learn key skills related to customer service, teamwork, and sales
Now that we have the fun out of the way let’s get into the what you can offer us. Help us make everyday delightful and convenient for our pet parents, and help keep our daycare running smoothly!
- Strive for the highest possible customer satisfaction ratings with every single interaction
- Promote add-on Sales
- Communicate benefits of Daycare package offerings to customers
The Client Care & Front Desk Sales Associate is our front-line connection to our pet parents and a vital part of creating a welcoming environment.
Duties include:
- Answers emails, calls, and questions from pet parents
- Accurately record health and behavioral notes in daily activity log and communicate those with both shifts
- Is knowledgeable on all services and pricing
- Conduct opening and closing procedures including transaction totals and balancing the cash drawer
- Greeting all customers promptly with a smile
- Effectively communicates health and behavior concerns with pet parents in a professional manner
- Maintain a clean and organized lobby and front desk. Assists in holding everyone accountable to Dogtopia’s safety and cleaning standards
- Consistent and timely attendance
- Manages all transaction on POS and Digital System
- Assists in Social Media
- Manage all scheduling and paperwork associated with daily Meet & Greet appointments
- Scheduling all Daycare, Boarding, and Spa Services
- Previous experience as a Veternary receptionist, Pet care front desk, Kennel sales associate, Kennel technician, or any dog related or customer service positon and loves dogs is a Plus
As a the Front Desk Sales Associate you will work with all customers, furry friends and team members to ensure that Dogtopia sets the highest standards of satisfaction, safety and fun. Please take a moment and watch this short video to learn more about the brand: https://www.youtube.com/watch?v=9FONo1u85eY
Job Types: Full-time, Part-time
Pay: $11.00 - $14.00 per hour
Benefits:
Day range:
- Holidays
- Monday to Friday
- Weekends as needed
Shift:
Supplemental pay types:
Work setting:
Experience:
- Dog Daycare, Veterinary, or Shelter: 1 year (Preferred)
- Customer Service / Receptionist: 1 year (Required)
- Sales: 1 year (Preferred)
Ability to Commute:
- McKinney, TX 75070 (Required)
Work Location: In person