Company Overview:
Graviti is a leading provider of electric vehicle (EV) charging solutions dedicated to accelerating the global transition to sustainable transportation. Our innovative EV charging solution empowers businesses, governments, and individuals to embrace cleaner energy and reduce their carbon footprint. As we continue to expand our presence in the market, we are seeking a dedicated and experienced Customer Success Manager to join our team.
Position Overview:
As a Customer Success Manager you will play a pivotal role in ensuring the satisfaction and success of our clients who utilize our EV charging solutions. You will serve as the primary point of contact for our customers, guiding them through the onboarding process, providing ongoing support, and fostering long-term relationships. Your goal will be to maximize customer retention, drive product adoption, and identify opportunities for growth within our client base.
Key Responsibilities:
Onboarding and Training: Lead the onboarding process for new clients, ensuring a seamless transition onto our EV charging platform. Provide comprehensive training to clients on how to use our products and services effectively.
Account Management: Build and maintain strong relationships with key stakeholders at client organizations, including facility managers. Understand their unique needs and challenges, and proactively address any issues or concerns.
Customer Support: Serve as the primary point of contact for customer inquiries, troubleshooting technical issues, and providing timely resolutions. Collaborate with internal teams, including sales, product development, and technical support, to address customer needs effectively.
Product Adoption and Optimization: Drive product adoption and utilization among existing customers. Provide guidance on best practices for maximizing the value of our EV charging solutions.
Customer Feedback and Advocacy: Gather feedback from customers regarding their experience with our products and services. Advocate for customer needs within the organization, influencing product development and service improvements based on customer insights.
Renewals and Expansion: Work closely with the sales team to ensure timely contract renewals and identify opportunities for upselling or expanding our offerings within existing accounts. Collaborate with customers to develop tailored solutions that align with their evolving needs and goals.
Qualifications:
Proven experience in customer success and account management. EV Charging industry experience (strongly preferred).
Bachelor's degree in business administration, marketing, engineering, or related field (preferred).
Strong understanding of electric vehicles and charging infrastructure, with the ability to communicate technical concepts effectively to non-technical audiences.
Excellent interpersonal and communication skills, with the ability to build rapport and trust with customers at all levels
Strategic thinker with a proactive and solutions-oriented approach to problem-solving.
Ability to manage multiple priorities in a fast-paced environment and adapt to changing business needs.
Proficiency in CRM software (e.g., Salesforce), Microsoft Office suite, and other relevant business tools.
Job Type: Full-time
Pay: $50,000.00 - $65,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Compensation package:
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Customer relationship management: 3 years (Required)
Ability to Relocate:
- Missouri City, TX 77489: Relocate before starting work (Required)
Work Location: In person