Assistant Community Manager
We are looking for a skilled Assistant Community Manager to assist with daily functions of a multi-family apartment community. This person will be a professional, experienced team leader who has the ability to work alongside and support the Community Manager and other leasing professionals.
Responsibilities
- Respond effectively to telephone inquiries to generate prospective resident visits to the property.
- Show apartments to prospective residents.
- Monitor telephone and walk-in traffic at property via welcome cards and traffic log.
- Walk model tour route and open models daily to ensure quality presentation and clean vacant show units.
- Obtain lease information and complete lease applications. Conduct required screening and reference checks on prospects. Ensure accuracy and completeness of all lease files.
- Conduct move-in inspections with new residents.
- Assist with resident issues and complaints concerning including but not limited to rent payments, service requests and matters pertaining to other residents.
- Ability to lead the leasing and maintenance team in the absence of the Community Manager.
- Assist with the planning of community activities and events.
- Collect, record and deposit daily rental payments, application fees, administrative fees, and security deposits.
- Provide exceptional customer service to all customers, residents and vendors.
Qualifications/Skills
- Excellent written and verbal communication.
- Ability to meet deadlines and address time-sensitive issues.
- Conflict resolution skills.
- Superior multi-tasking skills.
- Ability to provide high-level customer service with astute attention to detail and organization.
- Team player.
- Ability to manage workflow amid shifting priorities.
Education, Experience, and Licensing Requirements
- High school diploma or GED required.
- Two years of property management experience a plus.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
Experience:
- Customer service: 1 year (Preferred)
License/Certification:
- Driver's License (Required)
Work Location: In person