May include:
- Provide quality Customer Service via Telephone, Email, Chat, and Form Fill contact for homeowners, distributors, dealers, internal and external customers by timely and effectively responding to their service needs.
- Develop a deep understanding of the products or services being offered, including their features, benefits, and competitive advantages.
- Provide information to the consumers regarding our products, rebates and financing and other targeted marketing campaigns.
- Coordinate with the dealer for an effective handoff of the consumer and product recommendations determined through the sales process / interactions with the homeowner.
- Generate “warm” leads through inbound calls and completed forms and forward leads to our HVAC Dealers & Contractors
- Meet or sales and call center performance levels defined in KPI’s and SLA’s
- Perform data entry, document reviews, tracking and maintain customer and sales records.
- Consult with internal technical experts, when necessary to answer consumer questions on applicable products.
- Conduct follow-up calls or emails to nurture leads, answer questions, and ensure customer satisfaction.
- Meet or exceed assigned sales quotas and targets to contribute to the company’s revenue goals.
- Consult with the Call Center Supervisor if additional information or support is needed.
The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.