Please note that this is a contract role providing services to Amazon via Allegis Global Solutions. If you are selected for this role, you will be employed by AGS and will not be an employee of Amazon.
UX Writer (Contract) – DEX
Job Description:
The Amazon Delivery Experience (DEX) UX design team is looking for a problem-solving, forward-thinking UX Writer with a passion for content strategy and taxonomy to create best-in-class customer experiences. This role is a full-time (40 hours/week) contract through the end of 2024.
DEX’s vision is that everyone in the world is inspired to shop at Amazon because we provide delivery experiences that improve their lives – making the Earth’s largest selection available when, where, and how they want it. As the UX Writer focused in this space, you’ll help bring this vision to life by crafting the delivery messages we show customers across touch points, primarily in the Amazon Shopping app and on Amazon.com.
In this role you’ll work collaboratively with UX designers, researchers, product managers, engineers, and other partner teams to understand and exceed customer expectations. You’ll analyze research to help craft innovative content strategies that ensure consistent and clear messaging across a wide variety of delivery scenarios.
Key responsibilities for this role:
- Write best-in-class, mobile-first UX content that is clear, concise, and empathetic to our diverse global audience of Amazon customers.
- Iterate using data-informed decisions, reviewing customer feedback to inform your writing.
- Lead content strategy on highly complex, high-profile team initiatives.
- Work in close collaboration with UX designers and other stakeholders, primarily in Figma.
- Awareness of best practices in localization and accessibility, and how to apply them to your UX writing to ensure success.
- Update and maintain content libraries and frameworks.
Requirements:
- This role requires 5+ years of professional UX writing / content strategy experience, preferably in B2C ecommerce spaces.
- Tech experience
- This contract is a hybrid role, with the expectation that you’ll work and collaborate with team members in an Amazon office at least 3 days a week in our offices in Bellevue, WA, USA
- Degree preferred.
Contract Length: 6 Months
Location: Seattle - Hybrid
Pay Range: $53 - $57 per hour
AGS is an equal Opportunity/Affirmative Action Employer (M/F/Disability/Veterans). We Will consider all applications without regard to race, gender, sexual orientation, gender identity, age, color, religion, national origin, veteran status, disability, genetic information or any other status protected by applicable law.