We care for the enhanced Vitality of all, which starts with our employees. Whether you are seeking career growth, stability, the ability to have an impact, or the opportunity to work in an oasis daily, join us for the opportunity to be inspired, empowered, and revitalized. Let the benefits soak in! At Murrieta Hot Springs Resort, our Guest Journey Representative cultivates rejuvenating, memorable experiences through attention to detail, quality, and care. Are you ready to expand your career in an oasis where your contributions are recognized and appreciated—where your Vitality is cared for?
Duties
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests efficiently and accurately
- Provide information about hotel facilities, services, and local attractions
- Handle guest inquiries, requests, and complaints promptly and courteously
- Answer phone calls and direct them to the appropriate department or individual
- Assist with reservations and cancellations
- Maintain a clean and organized front desk area
- Process payments and maintain accurate records
- Collaborate with other hotel staff to ensure guest satisfaction
```Qualifications```
- Previous experience in customer service or hospitality preferred
- Excellent communication and interpersonal skills
- Bilingual proficiency in English and [additional language] is a plus
- Strong phone etiquette and familiarity with phone systems
- Knowledge of hospitality management principles and practices
- Ability to handle guest relations effectively and professionally
- Multilingual skills are an asset
- Familiarity with guest services and hotel operations
- Experience with night audit procedures is desirable but not required
We offer competitive pay, opportunities for career advancement, and a positive work environment. If you have a passion for customer service and enjoy working in a dynamic team, we would love to hear from you.
Note: Please do not include any contact information such as email or phone number in the job description.
Job Type: Full-time
Pay: $17.94 - $18.50 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
Work setting:
Ability to Relocate:
- Murrieta, CA 92563: Relocate before starting work (Required)
Work Location: In person