We invite you to join our Benjamin Franklin Plumbing® team! Start working as soon as this week!
JOB SUMMARY
- This position answers incoming client telephone calls. Assists with the supervision and dispatching of all scheduled service and maintenance calls. Reports to the Call Center Manager.
- M-F 10:00-6:30 PM, every other Saturday (Take Friday off the week of Saturday work).
Compensation includes hourly pay plus 401(K) with company match, paid holidays and PTO. $17 per hour after training
JOB DUTIES
- Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company
- Good communication with the client is essential! Has a courteous and pleasant demeanor, whether on a phone call or not
- Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time
- Notifies clients ahead of time without fail if the Plumber is not going to arrive at their home within the scheduled time window
- Involves working every other Saturday, taking a day off during the preceding week.
- Calls Agreement Membership clients, as scheduled service appointments, should be booked to make up for any shortfall of repair calls
MINIMUM REQUIREMENTS
- High school diploma or equivalent required
- Above-average verbal and telephone communication skills are essential
- Must have good computer software skills
- Prior customer service experience preferred
#ZR
Job Type: Full-time
Pay: From $17.00 per hour
Expected hours: 38 – 45 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Experience level:
Shift:
Weekly day range:
- Monday to Friday
- Rotating weekends
Work setting:
Work Location: In person