Job Posting – Field Technician
Bam Broadband formerly Desert iNET is looking for outstanding Field Technicians/Installers. You will be responsible for all things related to providing and installing Internet broadband to the Scottsdale and Phoenix areas. This is a great position for those who like to be outdoors, a variety of daily tasks, and someone who takes pride in their work. We offer very competitive wages, benefits, and an energetic, forward-moving culture.
As a Field Technician / Installer, you will perform the initial setup of high-speed Internet service as well as troubleshoot and repair high speed wireless service for customers. You will be in charge of proactively monitoring and correcting network-related issues.
Field Technician / Installer Responsibilities:
· In support of Wi-Fi installation and trouble calls, determines appropriate placement of devices and design of Wi-Fi network.
· Adhering to the Company’s quality standards, policies, and procedures
· Using a courteous and professional approach to address customer questions and concerns; discussing equipment placement, cable routing, paperwork completion, etc.
· Performing basic personal computer (PC) and Local Area Network (LAN) setup and repair
· Assisting customers with initial PC configuration; LAN setup, and basic Internet Service Provider (ISP) use
· Cleaning up after customer installation – removing boxes, pieces of cable, and sheetrock dust
· Completing detailed activity log, and other reports/documentation
· Determining which tools are needed for scheduled installations, organizing, and loading equipment into vehicle.
· Climbing ladders; safely working in an elevated position
· Ensuring proper site operation; inspecting cable and electrical equipment
· Contacting homeowners and site managers to ensure installation satisfaction.
· Providing prompt response to network issues; conducting preventative or proactive network repair outside of normal business hours when required
Qualifications:
We are looking for customer-oriented Internet Field Technicians with a passion for high customer satisfaction and achieving operational excellence. To succeed in this role, you must have excellent communication skills with the ability to interact with all levels of staff, including senior management and internal and external customers. Think you have what it takes to be a part of our dynamic team? We want to hear from you!
Field Technician / Installer requirements:
· Valid driver’s license to be able to drive within the Company’s geographical footprint on a regular basis.
· Ability to analyze and define problems; calculate figures and amounts; prioritize workflow, multitask, meet deadlines, and remain flexible.
· Demonstrate attention to accuracy in all duties and responsibilities.
· Ability to maintain confidentiality and comply with Company and OSHA established safety policies and requirements.
· Ability to work with minimal supervision.
· Ability to lift up to 65 pounds and work with a 28ft extension ladder.
· This position spends most of the time outdoors.
· May require climbing on ladders and roofs.
Company Description:
BAM Broadband formerly Desert iNET was founded by Jeff Hardesty and Craig Wass when Jeff moved into the Rio Verde Foothills and the only option for internet in the area was DSL. With a strong focus on serving their neighbors and community with “the best available internet at a fair price”, Desert iNet grew through the power of word of mouth. Over the next 17 years, Desert iNET heavily re-invested in its network and incorporated the latest technology to allow them to offer the best speeds and reliability available. Desert iNet’s footprint continues to grow and cover the surrounding “County Islands” and small towns, including Cave Creek, Carefree, Tonto Hills, North Scottsdale, and Northeast Phoenix.
Our elite service and commitment to the local community have resulted in BAM Broadband serving more than 60% of the population in its service area. At BAM Broadband, we believe that we are only as strong as our community, and as a result, we are known as the ISP where high-tech meets local. BAM Broadband's team of expert installers is dedicated to ensuring that our customers receive the best connection and 24/7 support in general as we office it across our whole network.
Competitive benefits package including:
Medical, Dental and Vision coverage
401 (k)
Paid Time Off
Opportunity to earn bonus.
Phoenix, AZ
Job Type: Full-time
Salary: $23.00 - $27.00 per hour
BAM Broadband is an EOE/Veterans/Disabled/LGBTQ employer.
Job Type: Full-time
Pay: $23.00 - $27.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
Work Location: In person