JOB SUMMARY:
The Special Projects Coordinator solves customer issues, analyzes programs, and services, and provides recommendations for improvements while serving as the liaison to community groups and regulatory agencies.
ESSENTIAL FUNCTIONS:
- Investigates and resolves causes of customer disputes, facilitates resolution to complaints/concerns and discusses with management to improve customer relations.
- Researches, analyzes, implements, coordinates, promotes, and evaluates special programs/grants/contracts and confirms the process adheres to regulatory compliance requirements.
- Participates in the development and administration of program/grants/contract’s budget.
- Analyzes and recommends program and service delivery improvements.
- Serves as consumer and regulatory liaison and conducts community events.
- Performs other related duties as assigned.
REQUIRED SKILLS/ABILITIES:
- Knowledge of workforce development, economic development, business intelligence and trends, and project management.
- Knowledge of effective management techniques and practices to include planning, strategy development and implementation, assessment of outcomes and accountability.
- Knowledge of word processing, spreadsheet, technology, and computer skills.
- Knowledge of the communities being served and understanding local needs and resources.
- Exceptional customer service and interpersonal skills.
- Excellent problem-solving and critical thinking skills, organizational skill, and detail oriented.
- Excellent verbal and written communication skills.
- Ability to develop and maintain effective working relationships with management, coworkers, Board staff, and the public.
- Ability to develop strategies and solutions.
EDUCATION AND EXPERIENCE:
- High School Diploma or GED required.
- Associate’s or Undergraduate degree in a relevant field of study strongly preferred.
- (2) years of relevant experience preferred.
- Additional relevant work experience may be considered in lieu of required education.
- Valid driver’s license with good driving record.
- Ability to relocate within the service delivery area.
- Bilingual in English and Spanish strongly preferred.
PHYSICAL DEMANDS:
Physical requirements include lifting to 10 pounds occasionally. Subject to standing, sitting, bending, and walking to perform job scope. Requires visual acuity, speech, and hearing. Working conditions are primarily in an office environment. Occasional driving and travel required. Flexible hours may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
COMPANY OVERVIEW:
C2 Global Professional Services is an award-winning employment and training organization, that prepares and places people into productive jobs. We’re located in five regions in Texas and one in Florida. We strive to fulfill our mission by following our Core Values of “Respect, Communication, Customer Engagement and Ingenuity.”
Come and surround yourself with talented and professional individuals who have also taken the next step of making a difference in someone’s life. You would not only have a great and dedicated team to work with, but you would also be eligible to take advantage of a competitive benefits plan which includes:
- Health Insurance (with no cost options for employee only plans)
- Wellness Reimbursement
- Generous Paid Time Off
- Paid Parental Leave
- 401(K) with 6% Employer Match
- Dental
- Vision
- Life Insurance
- Short and Long Term Disability
- Pet Insurance
Equal Opportunity Employer: minority/female/disability/veteran