At Schneller Knochelmann Plumbing, Heating & Air, or mission is to provide superior plumbing, heating, and air services by offering customers the very best solutions to their problems. Build a world renowned team through education and recognition.
Job Summary: This is for an overnight shift Tuesday through Saturday. Comes with Shift Differential.
We’re looking for exceptional customer service representatives to help us achieve booked appointment goals and do whatever is necessary to promote outstanding customer satisfaction.
As a customer service representative, you will work as part of a dynamic and passionate team to ensure desired company growth.
Responsibilities
- Convert customer leads into booked service or maintenance appointments.
- Convert incoming customer calls into booked service appointments.
- Deliver call scripts with an authentic cadence; be clear, compelling and personable.
- Respond to customer requests, resolving issues and promoting the brand.
- Be professional and establish customer rapport, encouraging repeat business.
- Participate in training to boost booked calls and practice outbound calling.
- Adhere to the company’s plan for resolving customer complaints quickly and favorably.
- Maintain and update customer database with complete and accurate information.
Requirements:
- Proven track record in customer service.
- IT competent; good typist and proficient with phone systems.
- Highly organized with exceptional follow-through abilities.
- Strong verbal and written communications.
- Ability to build trust and demonstrate empathy.
- Passionate about Schneller Plumbing, Heating, and Air; loves the brand.
- Bachelor degree or equivalent is a plus, but not required.
- Engaging personality that blends well with a fast-paced, goal-driven environment.
- Competitive individual contributor who also loves to win as a team.
- Highly motivated, flexible and great attitude on life.
Benefits:
- Shift Differenatial
- Paid Vacation
- Sick Time
- Holiday Pay
- Health Insurance
- 401K/IRA Plans
- All Training Included
- Company Parties/Events
- Bonuses!!