Fairfield by Marriott Traverse City is seeking associates to join our housekeeping team! A proven track record of reliability, attention to detail, and customer service are a must. Full and part-time positions available. Experience is not necessary, but a plus. Weekend availability required. Opportunity for advancement available.
Major Function:
Responsible for the cleanliness, arrangement, and supply of guest rooms to ensure the highest level of guest satisfaction possible
Essential Function:
- Provide the highest level of service to the guest at all times
- Ensure guest satisfaction by providing a clean, sanitary, and inviting hotel room for the guest
- Clean 16 rooms per day following the company housekeeping guidelines within an eight hour day while maintaining established standards
- Make bed with clean linen and place clean linen in bathrooms daily
- Clean guest rooms and bathrooms
- Replace and add required supplies in guest rooms
- Vacuum and spot clean carpeting; Clean windows and doors
- Clean and check fixtures, television, radio, and heating/cooling equipment for proper operation
- Set heating/cooling equipment and radio to proper settings
- Inspect room for maintenance needs and report on maintenance service requests
- Perform general clean duties and changing of bedspreads, blankets, mattress pads, and shower curtains as assigned
- Empty and clean vacuums
- Keep cart stocked, neat, clean and orderly
- Report room status throughout the day; Complete assignment sheets
- Repeated bending, stooping and lifting/moving weights up to 30 lbs. as well as prolonged standing/walking
- Provide assistance to other Hotel Associates to contribute to the smooth operation of the department and hotel
- All other duties as assigned by a supervisor, of which you are capable
Customer Service Standards:
- Acknowledge a guest immediately with a smile and a friendly greeting
- Handle guest requests immediately; Take initiative to offer assistance or answer questions throughout the hotel
- Stop personal/business conversations among Associates in order to assist guests
- Demonstrate self-confidence, energy and enthusiasm
- Offer improvement ideas and acknowledge good performance of others
- Practice safety standards at all times
- Comply with all rules and regulations of the company and those as outlined within the Associate Handbook
- Wear proper uniform and name tag at all times in accordance with the Standards of Appearance
- Provide a professional image for our guests by keeping a proper attitude toward co-workers, promoting
- Teamwork, and helping to maintain cleanliness and orderliness in all areas of the hotel
Job Types: Full-time, Part-time
Pay: $10.96 - $15.70 per hour
Benefits:
- Employee discount
- Paid time off
Shift:
Ability to commute/relocate:
- Traverse City, MI 49684: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Cleaning: 1 year (Preferred)
- Hotel Housekeeping: 1 year (Preferred)
Work Location: In person