Description of the Role:
The Automotive Service Director at Infiniti of Charlotte Inc is a vital position responsible for overseeing all aspects of the automotive service department. This role requires strong leadership and exceptional organizational skills to ensure the highest level of customer satisfaction and operational efficiency. The Service Director will work closely with technicians, service advisors, and customers to provide a seamless service experience.
Responsibilities:
- Manage and coordinate the activities of the service department, including scheduling, workflow, and resources allocation.
- Monitor service metrics and implement strategies to improve departmental performance and customer satisfaction.
- Recruit, train, and mentor service personnel, ensuring a high level of technical expertise and customer service skills.
- Develop and implement service policies and procedures in accordance with industry best practices and company standards.
- Ensure compliance with all safety regulations and maintenance of a clean and organized service facility.
- Act as a liaison between technicians, service advisors, and customers, resolving any issues or concerns in a professional and timely manner.
- Collaborate with other departments to optimize overall dealership operations and facilitate efficient service delivery.
Requirements:
- Prior experience in a similar role within the automotive industry.
- Strong leadership skills and the ability to motivate and develop a team.
- Excellent communication and customer service skills.
- Proficient in using automotive service software and systems.
- Demonstrated knowledge of automotive technology and repair procedures.
- Strong problem-solving and decision-making abilities.
- Ability to work in a fast-paced and dynamic environment.
Benefits:
- Competitive compensation package ranging from $140,000 to $160,000 per annum.
- Health, dental, and vision insurance.
- 401(k) retirement plan.
- Paid time off and holidays.
- Opportunities for professional growth and development.
About the Company:
Infiniti of Charlotte Inc is a renowned automotive dealership located in Matthews, North Carolina. We specialize in providing top-notch sales and service experiences for Infiniti vehicles. With a strong commitment to customer satisfaction and a team of highly skilled professionals, we strive to exceed expectations and deliver exceptional automotive solutions. Join our team and be part of a company that values excellence and innovation in the automotive industry.