Position Title: Career Coach Associate
Reports to: Center Manager
Status: Non-Exempt
Type: Full-Time
Summary: The career coach associate serves as the first point of contact for the customers. This position provides assistance in a courteous, timely and professional manner and coordinates tasks with the career coaches to assist in duties.
Duties and Responsibilities:
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Adheres to the mission of SER
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Attends all staff meetings
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Answers incoming phone calls and directs caller to appropriate department
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Performs general clerical tasks including scanning, faxing, copying, filing and other office duties
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Supervises senior volunteers
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Maintains reception area and computer resource center
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Supports the career coaches with paper work
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Assist with supply orders and organizing the office and coordinating career coach appointments
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Greets customers and determines their general needs
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Provides support to career coaches with case load and making phone calls
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Provides support to career coaches with filing and following with monthly phone calls
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Refers them to the appropriate function within the office or within the workforce delivery system
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Organizes the office calendar and coordinates spaces for workshops and activities
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Assist and support internal and external events
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Maintains the referral platform and provides feedback on referrals and process
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Maintains knowledge of programs in the office and communicates with staff on potential referrals.
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Performing various other career coaching tasks, including case noting, and record keeping.
Qualifications Required:
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High school degree or equivalent
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Excellent written and oral communication
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Proficiency in computer applications (Microsoft Programs)
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Excellent organizational and administrative skills
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Bilingual (Spanish)
Qualifications Desired:
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Previous office experience