Job Description:
Essential Duties and Responsibilities:
- Answers phone calls from customers and call customers
- Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer
- Ensures customer satisfaction and an enjoyable experience
- Takes and processes customers’ orders
- Verifies customer’s complaints and provide solution
- Updates the company database by inputting information from each call and keeping every customer field current
- Monitors the customer satisfaction levels and develop methods for increasing them
- Reconciles and balance credit cards, money order, or check payments
- Liaises with other department/customers/vendors
- Submits of disconnect orders & prepares recertification mailings
- Assist in performing HR functions (hiring, termination, benefits, time and attendance etc.)
- Provide clerical and administrative support to management as requested