Client Coordinator Receptionist - South Park, WA
Consejo Counseling and Referral Service is looking to hire a Full Time Client Coordinator for our South Park location.
Relocation Cost Assistance plus Sign on Bonus.
We also offer exceptional benefits, including medical, dental, vision, a 401(k), vacation time, sick time, paid holidays, personal days, life insurance, AD&D, training funds, and your birthday off.
Summary of Job Description:
This position has a dual role within Consejo Counseling and Referral Service. Reporting directly to the Clinical Supervisor, administrative support staff will have primary duties in the screener role and receptionist; as well as supporting Consejo's leadership team.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
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Conduct telephone screening for client referrals for the mental health program.
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As needed, conduct face-to-face client screenings for the Children's and Family Services and the Adult and Adult with Disabilities Mental Health Departments.
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Consult with therapist, mental health program managers/supervisors as needed to determine response time.
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Handle crises as they arise during screening or via incoming telephone calls received from the public during business hours.
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Maintain cooperative working relationship with agency staff, community and social and health services agencies.
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Requests files from medical records for returning clients.
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Participate in required agency training and staff meetings.
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Maintain close contact with program managers and supervisors.
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Ensure proper intervention and follow up with staff cooperation.
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Ensure proper intervention and follow up of screenings.
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Refer clients to appropriate services within the agency and/or community agencies.
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Coordinate crisis responses with the appropriate department or agency.
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Schedule screening appointments and obtain necessary all documentation during the screening process.
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Track the screenings and intake appointments.
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Contact client one day prior to the intake interview to ensure appointment is kept or re-schedule as needed.
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Assign client numbers.
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Responsible for Front Desk Support
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Provide reminder calls to clients who have scheduled appointments.
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Schedule Doctor's appointments
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Manage multi-line phone system, including answering questions, directing calls and transfer calls as necessary.
- Process client payments, reconcile daily as required.
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Provide word processing, spreadsheet and data base computer support for staff as assigned.
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Process miscellaneous funds received in the agency.
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Greet clients and advise therapists and other providers of client arrivals.
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Greet and direct visitors as appropriate.
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Sort and distribute incoming mail, and meter outgoing mail for postal pickup.
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Create charts as required and requested.
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Provide copying support service for staff as assigned.
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Maintain inventory stock of agency/department forms.
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Monitor supply inventory and alert Supervisor of needs.
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Maintain office equipment in a serviceable condition.
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Provide agency/community resource information to clients/visitors as directed.
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Provide administrative support to senior management as directed.
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Assist in updating agency website as necessary.
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Order office supplies for all agency
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Fulfill other duties as may be assigned to meet agency operations needs.
QUALIFICATIONS:
- High School diploma required plus 2 years' experience or AA a plus.
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Proficient in speaking, reading and writing both English and Spanish.
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Assist all levels of management upon request.
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Demonstrated ability to multi-task, plan and prioritize.
- Demonstrated experience in an office setting.
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Ability to work with all levels of staff and management.
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Proficient in Microsoft Office.
WORK SCHEDULE
This Part-time position works a typical schedule of 8 - 5 PM, Monday to Friday.
SALARY
$16.00 - $20.00/hr. depending on experience and qualifications.
READY TO JOIN OUR TEAM?
We understand your time is valuable, so we have a very quick and easy application process. If you feel that you would be right for this Behavioral Health Therapist job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!