JOIN THE CHC FAMILY!
Community Health Connections (CHC) is a multi-site, non-profit health care center offering urgent care, primary family medical and pediatric care, preventative and restorative dental care, oral surgery, behavioral health services for children and adults, and substance use disorder treatment, and specialty services including optometry eye care, optical shop, acupuncture, nutrition consultations and podiatry. CHC is mission-driven, providing compassionate, quality health care regardless of income or health insurance status. CHC has five sites within Fitchburg, Gardner and Leominster with decades of experience as a Federally Qualified Health Center (FQHC), serving 36 communities in North Central Massachusetts.
Under the general supervision of the Manager Family Medicine Office Support (Manager), the Front Desk Receptionist Team Leader is a resource to the other Front Desk Reception staff and manages the arrival and departure of patients seeking services at the CHC Family Health Center Family Medicine department. The responsibilities of the Front Desk Receptionist Team Leader include, assisting in the training of new staff, on-going performance improvement activities under the guidance of the Manager, coordination of daily job activities, receiving patients, updating patient information, printing an encounter form, booking appointments, cash reconciliation, and cross covering other medical departments as needed.
Essential Duties and Major Responsibilities:
- Assists in the training of new staff assigned to the Front Desk Reception area
- Assists in the coordination of daily job activities of the staff assigned to the Front Desk Reception area
- Identifies potential system improvements
- Works cooperatively with the Manager to design, test, and implement performance improvement projects
- Works cooperatively with the Manager to consistently provide a high level of customer service from the staff assigned to the Front Desk Reception area
- Receives and directs incoming patients
- Reviews and updates patient information related to demographics and insurance
- Follows established health center protocol for the check-in, encounter form production, and check-out
- Assists walk-in patients with obtaining appointments and/or picking up prescriptions or completed forms
- Places reminder calls to patients with upcoming appointments
- Follows established health center protocol for daily cash reconciliation
- Schedules walk-in appointments, in collaboration with the Nurse of the Day
- Schedules patient appointments according to established protocol
- Managing patient care is a team effort that involves clinical and non-clinical staff interacting with patients
- Demonstrate understanding and commitment of the health center mission
- Demonstrate understanding and commitment to the established CHC Values and Standards
- Performs other job related duties as required or assigned
Minimum Qualifications:
- High School Diploma or GED required, Associate Degree in secretarial science or equivalent preferred
- Bilingual in Spanish and/or Hmong preferred
- 2 years work experience similar to front-line support in a medical office environment
- Computer skills for accurate data entry
- Knowledge of basic medical terminology
- Demonstrated interpersonal relationship skills
- Demonstrated proficiency in reading, writing and speaking in English
- Demonstrated ability to work in a fast paced, high telephone call volume office environment
Benefits:
- 401k
- Generous vacation and personal time for eligible employees
- Sick time
- Medical, dental, and vision insurance
- 100% paid Life insurance/AD&D
- 100% paid Long-Term disability.
- Discounts on travel and entertainment!
- Discounts on cell phone service, computer purchases, and more!
- College Tuition Rewards/CMEs
- Company Events & Activities (Annual cookout and holiday party, health and wellness events,” Lunch & Learn’s”, team building, and more!)
- Employee Assistance Program (EAP)
- EyeMed Vision Care Program
- Accident & Cancer Insurance
- Educational development reimbursement
- Discounts on - gym membership, travel & entertainment tickets, electronics, and more!
Required
Preferred
Preferred
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Accurate Data Entry
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Medical terminology
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Bilingual (Spanish/Eng.)