I. SUMMARY
Under the direct supervision of Communication Center Manager, Operators will transfer calls to correct destination and assist callers as needed.
II. REQUIREMENTS
- Excellent customer service skills; a problem solver exhibiting good judgment
- Bilingual Spanish/Creole (preferred)
- Good phone etiquette and excellent listening skills
- Extensive knowledge of company policies and procedures
- Extensive knowledge of company products, coverage and services
- Strong written, analytical, persuasive and interpersonal skills
- Strong verbal communication skills; a courteous and professional approach
- Ability to maintain composure under stressful and/or possible agitating working conditions
- Must type at least 40WPM
- Basic computer skills are required – working knowledge of MS Word and Excel
- Knowledge of and skill in using computer software, including proprietary data entry software
- Ability to prioritize work and meet deadlines
- Knowledge of general office practices and procedures
- High school education or equivalent required
Job Type: Full-time
Ability to Relocate:
- Miami, FL 33137: Relocate before starting work (Required)
Work Location: In person