Bethel Woods Center for the Arts is a nonprofit 501(c)(3) cultural organization, located in Bethel, New York, at the National Register historic site of the 1969 Woodstock festival.
We are committed to building upon our rich history of peace and music by providing extraordinary experiences and access to the arts. We envision a world made better through the power of music and the arts. Our Security Dispatchers are responsible for facilitating centralized communication and information dissemination during a concert event.
Salary: $28.25/hour
Job Purpose: The Dispatcher facilitates centralized communication and information dissemination during a concert event. Communications via radio, telephone, text messaging, and emails. Incident documentation and resolution. Hazardous weather monitoring. Coordination with Emergency Services: Police, Fire, EMS, 911 center and contracted security companies. Crowd and traffic monitoring. Promote excellent customer service to our guests and employees.
Responsibilities and Duties
- Receive, screen and prioritize emergency and non-emergency communication from various sources and relay such information to appropriate employees or agencies.
- Dispatch and make notifications to staff including facilities, housekeeping, IT, production, security, and EMS as required.
- Operate the systems, computers and monitoring equipment in the Command Center.
- Utilize video monitoring system to monitor crowd and traffic conditions.
- Maintain familiarity with BWCA Emergency Management Plan and Security procedures.
- Process and maintain confidential or sensitive information in a discreet and professional Manner.
- Have a thorough working knowledge of the BWCA campus and surrounding areas.
- Ensure all incidents, calls for service and ejections are recorded in the Incident Management System (IMS). All incidents require complete information, accurate times and a final disposition/resolution.
- Maintain IMS for each event and provide aggregate data for use in a post-show report.
- Provide Command Center coverage in the absence of the Chief Dispatcher.
- Make timely notifications to the Director of Security and/or Senior Director of Operations and other key staff as appropriate.
- Assist the Director of Security and Risk as needed.
- Other duties as assigned.
Quality Standards
Quality is meeting and/or exceeding our customer and Bethel Woods Center for the Arts expectations and high standards for service. Bethel Woods Security Staff:
- Always come to work and are on time;
- Have a neat, clean and professional appearance;
- Have a friendly and courteous demeanor;
- Are good communicators;
- Understand and successfully execute the job duties;
- Are capable of handling typical issues and problems professionally;
Public Safety and Security - - Knowledge of relevant equipment, policies, and procedures;
- Customer and Service – Have a sincere willingness to provide meaningful and high quality customer service and be empathetic to the needs and issues of others;
Social Perceptiveness - - Being aware of others' reactions and understanding why they react as they do;
Speaking - - Talking to others to convey information effectively;
Active Listening - - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times;
Judgment and Decision Making - - Considering the relative costs and benefits of potential actions to choose the most appropriate one and prioritizing both safety and good customer service in any decision made;
Critical Thinking - - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems;
Writing - - Communicating effectively in writing as appropriate for effective documentation and information sharing;
Monitor Processes, Materials, or Surroundings - - Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems;
Performing General Physical Activities - - Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials;
Getting Information - - Observing, receiving, and otherwise actively obtaining information from all relevant sources – especially the identity and description of people and vehicles whenever possible;
Identifying Objects, Actions, and Events - - Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events;
- Operating Vehicles and other Equipment and Technologies – Safe operation of vehicles and equipment, such as video monitoring system, access control systems, alarm systems and computer programs;
Making Decisions and Solving Problems - - Analyzing information and evaluating results to choose the best solution and solve problems;
Performing Administrative Activities - - Performing day-to-day administrative tasks such as maintaining information forms and processing paperwork. Maintaining lost and found program by labeling and storing items, searching and making entries in the database and contacting owners and making arrangements for the return of property. Reviewing telephone voice messages and email messages for the Security Department. Maintaining cleanliness of all work locations including office and vehicle;
- Cooperate with all recognized and responsible law enforcement agencies.
- Other duties as assigned.
Special Requirements / Minimum Qualifications
The minimum qualifications to be employed as a BWCA Dispatcher are as follows:
- At least 18 years of age or older.
- High school diploma / GED or at least 5 years of verifiable work experience.
- Relevant work experience in dispatching, communications or security.
Preferred qualifications include but are not limited to the following:
- Experience as a public safety or E-911 center dispatcher.
- Experience as a music festival or special event dispatcher.
Think Bethel Woods might be the place for you? To apply, please fill out the form here. If selected to join us, all Bethel Woods Center for the Arts Seasonal Employees hired by Bethel Woods will be subject to a drug test and an extensive background check.
Bethel Woods Center for the Arts, Inc. is an equal opportunity employer committed to diversity in the workplace and dedicated to a policy of non-discrimination in employment on any basis including age, sex, race, color, ancestry, religion, creed, citizenship status, disability, national origin, marital status, military status, sexual orientation, genetic information, gender identity and expression, or any factors not related to the job and will comply with all applicable laws.