Job Title: Customer Service Representative
Overview:
Join our team as a Customer Service Representative where you will play a vital role in delivering exceptional service to our valued customers. We are looking for a dedicated individual who is passionate about customer satisfaction and thrives in a fast-paced environment.
Responsibilities:
- Communicate effectively with customers via inbound and outbound calls, emails, and live chat
- Provide top-tier customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction
- Utilize data entry skills to accurately document customer interactions and update information in the system
- Analyze customer needs and recommend products or services that best fit their requirements
- Demonstrate excellent phone etiquette and professionalism at all times
- Collaborate with the sales team to promote products and services to customers
Skills:
- proficiency, especially in Spanish, is a plus
- Strong data entry skills with attention to detail
- Excellent communication skills to effectively interact with customers
- Experience in outbound calling is advantageous
- Ability to analyze customer needs and tailor solutions accordingly
- Familiarity with sales techniques is beneficial
- Multilingual capabilities are a bonus
- Prior experience in customer service is highly desirable
If you are a motivated individual with a passion for delivering outstanding customer service, we invite you to apply for this rewarding position. Join our team and be part of a dynamic environment where your skills will make a difference in our customers' experience.
Job Types: Full-time, Part-time
Pay: $20.00 - $24.00 per hour
Expected hours: 20 – 40 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- On-the-job training
- Paid time off
- Vision insurance
Experience level:
Shift:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift
- Rotating shift
- Split shift
Weekly day range:
- Monday to Friday
- Rotating weekends
- Weekends only
Work setting:
Ability to Commute:
- Valley Stream, NY 11581 (Preferred)
Ability to Relocate:
- Valley Stream, NY 11581: Relocate before starting work (Required)
Work Location: In person