Position Summary:
Under the direction of the Director of Member Services, this position is responsible for coordinating the daily transportation of Watts Healthcare (WHCC) new patients and members, by receiving incoming pick-up calls, making outgoing calls and maintaining the daily list of cancellation reasons. This position also coordinates transportation request forms with transportation vendors (e.g. Taxi, Uber Health etc.) and/or WHCC’s transportation department.
Essential Functions:
- Receives incoming pick-up calls; makes outgoing calls to members to alert them of driver’s arrival time, and maintains daily list of cancellations, noting reasons for cancellation.
- Dispatches vehicles for the transportation needs of WHCC patients to and from their designated medical centers and other locations.
- Coordinates and schedules WHCC members for transportation services (from scheduled destinations) to their primary care providers.
- Ensures a smooth delivery of transportation service by problem solving and coordinating with WHCC drivers and/or contracted vendor designee.
- Coordinates with clinic staff for transporting members to and from their home or preferred locations to various WHCC primary care sites.
- Performs data entry of member’s days of attendance and participation in transportation for all WHCC appointments.
- Coordinates and confirms driver routes (master driver manifest) to maximize vehicle capacity and member satisfaction.
- Daily communication with transportation drivers to ensure they are informed of members’ individual transportation needs/or concerns (i.e. walker, wheelchair, cognitive status, etc.).
- Monitors driver’s daily logs to ensure compliance; performs daily collecting, logging and tallying, as needed, of all trips provided by WHCC transportation (i.e. cross reference monthly invoices with number of trips).
- Responds to any inquiries by drivers concerning member/patient pick-ups, with timely and efficient response.
- Reports all obstacles or difficulties to department supervisor concerning the safe, efficient, and courteous provision of transportation services provided to WHCC members.
- Participate in daily huddles with the transportation drivers as appropriate meetings/committees as required.
- Perform all other related duties as assigned.
Secondary Responsibilities:
- Cross trains in other duties to provide support during absences, crisis situations or heavy workloads.
- Performs related duties as assigned by the Member Services department.
Minimum Qualifications:
- High School Diploma or GED coupled with a minimum of one year experience in coordinating a program, with preferred experience working in the health care field, logistics or transportation.
- Computer literacy and good data entry skills also required.
- Ability to create and utilize documents and spreadsheets within the Microsoft network of programs.
- Must have superb customer service skills with the ability to portray a warm caring smile over an advanced communicational system.
- Must possess or have the ability to possess a Class B license and the ability to drive a motor vehicle. Must be able to transport patients in short notice due to staff call outs and the needs of the department.
- Fully fluent in English and Spanish strongly preferred.
- Electronic Health Records experience (i.e. eClinicalWorks) preferred.
SEIU 721 Position (Union)
Physical Requirements:
Performs all or some of the following tasks during the workday; standing and walking much of the day; in addition to reading, writing/typing, speaking, listening and sitting. He or she may occasionally climb or balance, stoop, kneel, crouch or crawl, taste or smell.
When performing patient care:
ü May occasionally lift/carry items weighing up to 10lbs.
ü Will perform duties requiring a full range of body motion including handling and lifting patients.
ü Will utilize manual dexterity and eye-hand coordination.
ü Will experience frequent exposure to potentially infectious agents, communicable diseases, toxic substances, medicinal preparation and other conditions common to a provider’s office.
ü Will need normal, corrected vision and hearing to within normal range.
ü May work under stressful conditions and/or work irregular hours.
COVID-19 CONSIDERATIONS:
All patients are subjected to COVID screening and are required to wear a mask when not receiving treatment. All staff members must be fully vaccinated.
Job Type: Full-time
Pay: $65,000.00 - $68,578.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Retirement plan
- Safety equipment provided
- Tuition reimbursement
- Vision insurance
Schedule:
Trucking driver type:
Trucking route:
Ability to Relocate:
- Los Angeles, CA 90002: Relocate before starting work (Required)
Work Location: In person