We are expanding! At Lisinski Law Firm, we fight to legalize the immigration status of people across the country by bringing a unique and compassionate approach to the law. We love what we do and have an excellent culture of teamwork and human-first mentality. Come grow with us!
The Intake Assistant Manager is responsible for helping the location Manager with the day-to-day operations of the office. They support the Intake and Client Success teams to reach their full potential and ensure a Red-Carpet experience for each client in their office.
Duties & Responsibilities
- Develop a business plan that covers sales, revenue, and expense controls for your local office.
- Ensure office open and close checklists are completed daily
- Oversee office personnel – Client Service Coordinator and Intake Agents
- Motivate, and advise a team of intake representatives.
- Ensuring that all employees take their appropriate Breaks & Lunches
- Second point of contact to the office location for company communication
- Helping track sales goals, reporting results, and overseeing the activities and performance of the sales team
- Help develop the sales team through motivation, counseling, and product knowledge education.
- Travel to other office location to offer assistance and support
Qualifications & Required Skills
- Excellent verbal and written communication skills particularly in a leadership position
- World class client service skills
- Excellent time management skills with proven ability to meet deadlines and time manage themselves and others, including ability to prioritize tasks and to delegate when appropriate
- Impeccable organizational skills and attention to detail
- Strong analytical and problem-solving skills
- Enjoy working in a fast-paced, results driven environment
- Proficient with Microsoft Office Suite, DropBox and Case Management or related software
- Bilingual (Spanish-English)
- Sales experience is a plus
Education and Experience
- Bachelor’s Degree in Business, Management or Political Science. 4 or more years of experience may substitute for a degree.
- 2 years prior work experience leading a team in a similar field
Physical Requirements
- Prolonged periods of sitting at a desk and working on a computer