POSITION SUMMARY:
The Visitor Center Servers are responsible for delivering exceptionally high standards of customer service, educating visitors about our wines, our winery and the Carneros district, signing up new members to the wine club, and assisting visitors in the selection and purchase of our wines and product.
ESSENTIAL FUNCTIONS:
- Responsible for warmly greeting guest and providing exceptional customer service throughout the guest's experience.
- Communicates proactively with the Bussing staff and Management team to ensure an effective workflow that contributes to the highest standards of service for guests.
- Continually enhances knowledge of company wines and their distinct flavors and winemaking processes in order to educate guest on product accurately and confidently; builds rapport with guest through conversation about wine, winemaking, and the Napa and Carneros region.
- Deliver exceptional customer service while orchestrating wine pairing experiences.
- Utilizes excellent sales skills to encourage wine sales and achieve sales expectations; informs visitors about shipping options to help facilitate their purchase
- Promotes membership benefits in the Chateau Society in effort to upsell membership level hierarchy and maintain club sign up expectations.
- Understand and adhere to all Alcohol Beverage Commission regulations for wine sales and service.
- Recognize and escalate inappropriate or unruly guest behavior to the Visitor Center Management Team.
- Maintain tasting area, service bar, kitchen area, and other venues in a manner appropriate to the image of Domaine Carneros “Chateau Style”.
- Assist with winery special event which may include event set-up, breakdown, and clean up, food and beverage service, bussing, washing and polishing of glasses, etc.
- May assist in serving, stocking wine, glassware, inventory activities, bussing tables or other duties necessary for the Visitor Center as required
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential function from the list above satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
ESSENTIAL PHYSICAL REQUIREMENTS:
Work conditions in certain areas of the winery and Visitor Center are cold, wet, slippery and/or noisy. Frequent walking, including over uneven ground is required. Ability to sit, stand, walk, climb stairs and bend, lift, twist, kneel, pull, push, carry, grasp, reach and stoop as needed, sometimes for extended periods, and to occasionally lift and carry heavy items up to 40 pounds (may be aided).
MINIMUM QUALIFICATIONS:
- Minimum 1 year prior experience serving wine in a fast paced, high volume winery or luxury hospitality setting
- Ability to portray a warm and welcoming demeanor, even under stress and in a fast-paced environment
- Excellent verbal communications skills; Ability to speak multiple languages is a plus
- Ability to deter conflict during a difficult or emotional customer situation, applying courtesy and empathy as necessary
- Excellent interpersonal skills enabling professional and effective interaction with guest and co-workers
- Excellent attention to detail with a strong ability to multitask and manage multiple requests simultaneously
- Ability to handle high volume workload and prioritize effectively
- Knowledge of wines, winemaking, and Napa and Sonoma areas
- Ability to work a schedule that includes weekends, holidays, and evenings as necessary
- Must be 21 years of age or older
- Clean and professional appearance in compliance to the Company dress code
- Intermediate computer skills; experience navigating through and understanding POS systems
- Must complete responsible beverage service training upon hire and complete certification process within 30 days from hire, and maintain valid certification throughout employment
The current schedule for this position is Saturday and Sunday.
Domaine Carneros is an equal opportunity employer that provides a diverse, equitable and inclusive working environment.
Job Type: Part-time
Pay: $16.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid sick time
- Vision insurance
Shift:
Weekly day range:
Work Location: In person