Field Technician
Job Summary:
Vending Field Technician for Ice House America will be responsible for a network of ice vending machines in the Macon, GA area. The primary task is ensuring that the machines are available and fully operational to meet our customer’s needs for ice and water. The expectation is to provide a great customer experience and to ensure that our machines and surrounding areas are well maintained. Through remote diagnostics, the field technician will immediately recognize machine problems that require service or repair.
Duties:
- Installs, maintains, and repairs our ice vending machines.
- Ensures availability of machines and services by regularly visiting each location; maintaining ice, bag, and all other inventories along with the surrounding areas.
- Responds to issues or problems with the machines in a timely manner providing corrective actions as needed and restoring the units to full operation as soon as possible.
- Secures, removes, and deposits cash and coin from select locations in keeping with company policies.
- Performs any and all required testing of water and/or ice to ensure compliance with regulatory authorities.
- Protects employees and customers by providing a safe and clean store environment.
- Maintains the stability and reputation of the store by complying with legal requirements.
Skills/Qualifications:
- Self-motivated and able to self-manage tasks and priorities
- Strong technical troubleshooting skills with knowledge of three-phase electricity and HVAC experience a big plus.
- Clean driving record and active drivers license
- Being bilingual in English and Spanish a plus
- Intermediate computer skills
- Customer focused
- Able to lift 60 lbs or more and physically able to execute repairs in all areas of the machine
Education:
- High school or equivalent (Required)
Join our team as a Field Technician and play a vital role in ensuring the smooth operation of our equipment while delivering top-notch service to our customers. Apply now to be part of an innovative and dynamic work environment!
Job Type: Full-time
Pay: $45,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Paid training
- Vision insurance
Compensation package:
Payment frequency:
Schedule:
- 8 hour shift
- Evenings as needed
- Holidays
- On call
- Weekends as needed
Experience:
- Customer service: 1 year (Preferred)
Ability to Relocate:
- Macon, GA: Relocate before starting work (Required)
Work Location: On the road