At Ala Moana Hotel we are a team of people who represent the many cultures of our islands and are guest obsessed to make our visitors and team Feel Welcome. We value people who strive for flawlessness in their work and who know what it is to be accountable to guests, fellow employees, and the community.
Most importantly, we are looking for people who genuinely feel aloha toward others, be they friends or strangers, and can express this with warmth and generosity.
As part of the Front Office team, the ideal candidate innately possesses exceptional customer service skills, is highly organized and has a passion for hospitality. If you are helpful and accommodating, have a knack for problem solving and are energized by helping others, come join us!
POSITION PURPOSE
Greets and registers guests; maintains guest accounts by posting charges/payments; assists in verifying/settling accounts at checkout or any time during guest stay; provides prompt and courteous service to meet high standards of service.
Responsibilities include:
- Accurately completing the registration process for our guests from the start of their stay until the end to ensure a seamless guest experience.
- Assists guests’ inquiries/requests and respond with the appropriate response and/or action necessary.
Qualified Candidates must possess:
- The ability to communicate in English, both verbal and written
- Excellent communication and multi-tasking skills
- Previous customer experience and the ability to work effectively under pressure
- Exceptional problem solving skills and the ability to maintain composure in difficult situations
- The ability to work by themselves or part of a team
Job Type: Part-time
Pay: $24.87 - $31.09 per hour
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- On call
- Overnight shift
Work setting:
Work Location: In person