Estamos buscando Recepcionistas de oficinas médicas que quieran una carrera extraordinaria en un ambiente enfocado en dar acceso a servicios médicos de alta calidad a la comunidad hispana de Carolina del Norte .Nuestro modelo de servicio y nuestra misión están basados en los siguientes 4 pilares:
- Contratación de personal calificado que entienda y sepa comunicarse con la comunidad hispana.
- Ubicación de centros médicos dentro de las comunidades hispanas
- Enfoque comunitario no solo en la clínica si no dentro de la comunidad a través de visitas a domicilio y ferias de salud.
- Eficiencia en nuestros procesos para mantener los costos mas bajos para nuestra comunidad.
Únete a nosotros en esta misión profesional y social. Te encantará nuestra cultura!!www.llibott.com
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*Job purpose
The Client Experience Representative (CER) is first and foremost responsible for safeguarding the image of the organization by being the first contact with our clients/Patients. The CER will have a variety of administrative and client relationship tasks. It is critical that the CER is able to execute all his/her tasks while conveying a positive, respectful and empathetic demeanor to peers, superiors and Clients. The CER has to live our company values.
Duties and responsibilities
- Welcome Clients/Patients to the clinic
- Answer phone and direct calls appropriately
- Manage appointment and clinic walk-in lists
- Maintain the patient master in the practice management software
- Billing and Collections.
- Addressing insurance denials including Medicare/Medicaid
- Assist with scanning of documents
- Manage patient check-out process
- Manage incoming and outgoing faxes
- Support community service events
- Manage social media for the clinic
Qualifications
Education/training :
Experience : One (1)* year of medical experience in a physician’s office or equivalent combination of training and experience preferred
Language/Cultural Skills : * Fluent in Spanish and English.
Skills: * Knowledge of medical practice and care
- EMR and Practice management systems
- Computer skills
- Knowledge of common safety hazards and precautions
- Skill in identifying and resolving problems
- Ability to interpret, adapt and apply guidelines and procedures
- Ability to use good reasoning and judgment and to react calmly in emergency situations
- Ability to establish and maintain effective working relationships with patients, medical staff, coworkers and the public
- Ability to read, write and communicate effectively orally and in writing
- Knowledge of basic arithmetic
Job Type: Full-time
Pay: $14.00 - $18.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Uniform allowance
- Vision insurance
Healthcare setting:
- Outpatient
- Private practice
Medical specialties:
- Internal Medicine
- Primary Care
Schedule:
- 10 hour shift
- 8 hour shift
- Weekends as needed
Experience:
- Customer service: 1 year (Preferred)
- Computer skills: 1 year (Preferred)
Language:
- Spanish (Required)
- English (Required)
Work Location: In person