Good knowledge of office terminology, procedures and equipment; good knowledge of business arithmetic and English; ability to understand and carry out complex oral and written instructions; ability to type from clear copy or rough draft at an average rate of speed; clerical aptitude; sound judgement; neatness; tact and courtesy; work well under pressure; maintain confidentiality; multi-tasking; even temperament; physical condition commensurate with the demands of the position and other duties as assigned.