Carleton Companies is growing and we are looking for a Leasing Agent position for a Tax Credit property in Austin. The primary purpose of this position is to provide support for residents of the Housing Authority’s Low Income Housing Tax Credit (LIHTC) properties. The Leasing Agent handles resident complaints and requests, completes data entry and processing to ensure leasing and recertification packages are completed, and performs daily office tasks. Leasing Agent must have experience with Affordable Housing.
All activities must support the Housing Authority’s mission, strategic goals, and objectives.
Essential Duties and Responsibilities:
The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties, and skills may be required and assigned, as needed.
Must have Tax Credit experience
- Greets housing residents, applicants, and the public with professional courtesy, tact, and respect.
- Collects rent and other charges from residents and enters corresponding data into computer system.
- Provides individuals with applications for admission and re-certification forms; provides general instructions on completing the forms and documents needed at the time of interview.
- Maintains an onsite presence and is readily available to residents during established business hours for the assigned development.
- Assists with administrative management of property by performing duties including conducting reexaminations and inspections, addressing resident concerns in a professional manner, enforcing property rules and lease requirements, and maintaining associated records.
- Shows vacant units to applicants and provides applicants with information about the apartment, community, amenities, and other information.
- Generates work orders in response to requests for repairs from residents and closes out work orders in accordance with established procedures.
- Provides customer service to residents, answers incoming calls from the general public, and responds to inquiries regarding the program information.
- Participates in the resolution of disputes and conflicts between residents, owners, community members, and neighbors; responds to questions concerning compliance with pertinent regulations.
- Conducts intake by holding orientation sessions to advise eligible clients about program participation; conducts new move-in orientations; explains lease documents, housekeeping standards, and resident responsibilities; provides referrals on rent paying habits and housekeeping to residents.
- Schedules and conducts re-certification; prepares and processes required forms; ensures accuracy of client information; updates records with new information; prepares reports related to completed re-certification.
- Assists in preparation for compliance review-related functions, such as preparing annual certification packets, conducting face-to-face certification reviews, locating missing records, auditing resident files, or assisting in preparing eviction notices.
- Provides first response to resident and property emergencies; refers resident concerns to management; checks and secures property offices and vacant units.
- Generates, reviews, and sends a variety of reports, including daily close-out, month-end, and yearend reports; drafts correspondence as needed; proofreads documents to ensure consistency in formatting and proper grammatical usage; maintains all files for the assigned site.
- Maintains a supply of various forms and flyers for residents and the general public; receives, sorts, and distributes incoming/outgoing correspondence; maintains and fulfills supply needs by checking stock to determine inventory levels.
- Assists with resident services initiatives.
- Completes other related duties as assigned.
Job Type: Full-time
Pay: From $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- LIHTC/HUD/RAD: 2 years (Required)
- Oneiste: 1 year (Required)
Work Location: In person