The Administrative Services Associate serves as the front-line contact for University Human Resources (UHR) and Ohio University, and the primary focus of this position is to provide excellent service for all customers interacting with UHR Employee Service Center. Duties include but not limited to: assisting customers via phone, respond to email and in-office interactions to ensure customer satisfaction, problem solve if issues arise; assists HR Service Center Specialist with special projects as needed.
Department Specific Job Responsibilities:
- Serves as front-line contact for UHR with a primary focus on providing excellent customer service for all customers interacting with UHR via phone, email and in-office visits. Utilizes OU policies, CBA’s to answer questions, triage issues. Assist with onboarding packets, and I-9 processing and maintenance.
- Maintain scheduling calendar, scanning of documents into specific files, and manage database reports to respective areas.
- Manage PeopleAdmin access, may supervise or oversee the work of student employees, maintains current documents for onboarding website.
Minimum Qualifications:
Knowledge of standard administrative procedures and practices, office equipment, and computer software typically obtained by a high school degree or GED or equivalent and a minimum of 2 years related experience. An equivalent combination of education, training, and experience is acceptable.
Specific knowledge, certifications, and licensure will apply at the position level.
Close date: 07/08/2024
Job Type: Full-time
Pay: $14.65 - $18.68 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to Relocate:
- Athens, OH 45701: Relocate before starting work (Required)
Work Location: Hybrid remote in Athens, OH 45701