Job Summary: Sparks Group is seeking Customer Service Representatives in preparation for a call center project which will be activated in the case of a hurricane making landfall in Florida. Should this project become activated, you would be the initial point of contact for individuals reporting home damage caused by a hurricane or tropical storm. If you are a compassionate and professional Call Center Representative looking for a remote summer opportunity, apply today!
This role is eligible for remote work in only the following states: VA, DC, MD, NC, FL, MA, OH, TN, OK, TX, MO, AL, and IN
Shifts available will be 7am-3:30pm or 10:30am-7pm, and since the call center operate 7 days a week, scheduled days may include weekends and holidays.
Hourly pay-rate will be $20.30/hr
Responsibilities:
- Communicating with insurance agents, policy holders and third parties.
- Documenting claim form information.
- Reviewing claim submissions and verifying the information.
- Recording and maintaining insurance policy and claims information in a database system.
- 80% of calls answered within 20 seconds. 95% quality assurance scored based upon the quality assurance guidelines provided by client.
Requirements:
- All agents must be fluent in spoken and written English,
- Spanish language fluency is a bonus!
- Will be responsible for documenting claims and verifying information.
- To be successful as a claim’s notification specialist, you should have excellent organizational, communication, and interpersonal skills.
- You should also be able to work under pressure and perform a range of clerical and phone functions with great attention to detail.
- This role requires the use of your own computer, and a hard wired internet connection with reliable signal
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This job is Fully Remote.
Download the Sparks Group mobile app from Apple App Store or Google Play.
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Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.
Sponsored by Sparks Group