WHO ARE WE: BlackHawk Industrial provides you with the highest quality industrial products and equipment, offering manufacturing services while creating innovative engineered supply solutions. We truly believe in the importance of the local relationships with the customers we service. Our employees have fun every day exceeding the expectations of our customers, suppliers, and shareholders. We distinguish ourselves as the #1 choice of industrial manufacturers who are in need of Technical Service and Production Savings.
We are BIG ENOUGH TO SERVE, and SMALL ENOUGH TO CARE.
SUMMARY: The Customer Service Representative is responsible for the daily tasks related to all customer accounts and Account Manager needs. The Customer Service Representative communicates and coordinates with suppliers and Account Managers, while providing quality customer service.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
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Personally exhibits, recruits and coach's associate’s consistent with Core Behaviors
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Responsible for promoting culture of safety
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Respond appropriately and in a timely manner to all customers and Account Manager incoming communications.
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Analyze and assess customer needs completely and accurately with efficiency.
SUPERVISORY RESPONSIBILITIES:
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No direct supervisory responsibility.
EDUCATION and/or EXPERIENCE:
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High school diploma or equivalent required.
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Minimum of 1 year's previous experience in customer service or inside sales preferred.
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Experience in cutting tools, abrasives and MRO areas preferred.
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Experience with Microsoft office suite required.
CERTIFICATES, LICENSES, REGISTRATIONS:
WORK ENVIRONMENT:
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Employee is regularly required to speak and understand English, stand, walk, sit, use hand to finger, handle or feel objects, tools or controls; reach with hands and arms. Employees are required to use computers and other equipment.
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Employee frequently lifts and/or moves up to _50_ pounds. Specific vision abilities include close vision and the ability to clearly focus vision.
PPE REQUIRED:
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Wrist rest for keyboard and mouse pad
BENEFITS:
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Health Insurance BCBS of OK HDHP