Position Summary
The Ground Coordinators are a central part of the In-Flight Services Team. This high-profile team serves as a primary support system for cabin/flight crew, aircraft management, and various departments within Clay Lacy Aviation. The Ground Coordinators demeanor should reflect the quality of Clay Lacy Aviation to our guests and flight crew with a positive attitude. The ideal candidate will also be goal-oriented, proactive, and enjoy a customer-centric culture.
Responsibilities
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All responsibilities of Ground Coordinator I and II
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Assist In-Flight Support Manager with front line client/owner support.
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Assist In-Flight Support Manager with biannual inventory
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Assign daily tasks and direct team during their shifts.
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Train new team members in daily tasks
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Assist in MVOP training for new hires.
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Assist with in-house cabin attendant related training
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Collaborate with In-Flight Support Manager with creating monthly staffing schedules
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Oversee/assign team member(s) to lead meetings, special requests, etc.
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Assist In-Flight Support Manager with the coordination of onboarding new aircraft
- Accompany In-Flight Support Manager to remote based locations to assist with aircraft onboarding as needed.
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Attend weekly internal Flight Operations meetings.
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Exercise increased lines of communication with Aircraft Management, Cabin Attendant Manager and PIC.
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Complete expense reporting of Clay Lacy credit card through Certify
- Oversee the accuracy of new inventory entered into spreadsheet/point-of-sale system
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Complete and submit CLA Invoices for FBO sales and 135 Sales.
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Track internal meeting expenses using Microsoft Suites
- Act as a liaison between In-Flight Services and outside vendors
- Other duties and tasks as assigned
Education
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High School Diploma or Equivalent. College degree preferred.
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Corporate School of Etiquette or similar service training preferred
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Current Safety Training preferred
Requirements
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3+years of aviation client relations experience preferred; event planning or service industry background with be considered if coming from outside the network
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Cabin attendant experience preferred
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Pre-employment drug screening and background check
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Must have and maintain a valid California Driver's License along with a reliable vehicle. Restricted licenses are NOT acceptable for employment at Clay Lacy.
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Available to work flexible hours, evenings, weekends, and holidays.
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Comfortable with working outdoors, day, night, and in all weather conditions
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Proficiency with Clay Lacy Aviations scheduling software
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Signing of cabin server manual signature page following CLA introduction training.
- Food Handlers Permit
Skills and Abilities
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Ability to lead a team using strong leadership skills
- Able to work in a high pace industry
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Manage own time as well as teams time
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Capable of meeting deadlines
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Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
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Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
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Strong Organization Skills
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Innovative
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Must comfortable working independently and be self-motivated.
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Highly computer literate and proficient in Microsoft Suites