Social Cantina is a part of Finney Hospitality Group, which owns and operates multiple restaurant concepts throughout the state of Indiana. This location, in Germantown, will be the first FHG location in Tennessee, and the 5th Social Cantina location.
We are seeking strong restaurant managers who will place an emphasis on hospitality and fully embrace the FHG culture and the Social Cantina brand to build our reputation in Nashville.
About this location:
- Expected open date is January 2025.
- Length of training and start date will vary based previous experience and may change if the open date fluctuates.
- Some training will take place in Indianapolis, IN, applicants must be willing/able to spend up to 20 nights in Indianapolis (typically 5 nights at a time).
Responsibilities:
Guest Service:
- Lead by example in delivering exceptional guest service, greeting and interacting with guests to ensure a positive dining experience.
- Address guest inquiries, concerns, and feedback promptly and courteously, striving to exceed expectations at every opportunity.
- Monitor service standards and guest satisfaction, implementing improvements as needed to enhance the overall dining experience.
Staff Supervision and Training:
- Recruit, train, and supervise front-of-house staff, including servers, hosts/hostesses, and bussers.
- Provide ongoing coaching and feedback to enhance staff skills and performance, fostering a culture of teamwork and professionalism.
- Conduct regular staff meetings and training sessions to communicate expectations, reinforce standards, and share updates on menu offerings and promotions.
Floor Management:
- Manage dining room flow and seating assignments to optimize table turnover and ensure efficient service during peak hours.
- Coordinate with kitchen and bar staff to ensure timely and accurate delivery of food and beverages to guests.
- Address any issues or concerns related to service or guest experience promptly and effectively.
Kitchen Assistance:
- Assist on the Expo line in the kitchen during busy times when no Kitchen Manager or Expediter is scheduled, ensuring that food orders are properly prepared, plated, and presented to guests in a timely manner.
- Coordinate with kitchen staff to expedite food orders and ensure smooth communication between front-of-house and back-of-house teams.
- Monitor food quality and presentation on the Expo line, addressing any issues or discrepancies with kitchen staff as needed.
Quality Assurance:
- Ensure that all service areas are clean, organized, and properly set up for service, including dining room, bar, and outdoor seating areas.
- Conduct regular inspections of service areas to ensure compliance with health, safety, and sanitation standards.
- Collaborate with kitchen and bar managers to maintain high standards of food and beverage quality and presentation.
Performance Management:
- Conduct performance evaluations for front-of-house staff, providing constructive feedback and setting goals for improvement.
- Recognize and reward outstanding performance, fostering a positive and motivating work environment.
- Address performance issues or conduct disciplinary action as needed, following company policies and procedures.
**Learn More About FHG athttps://finneyhospitality.com
Job Type: Full-time
Pay: $55,000.00 - $65,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Paid training
- Vision insurance
Experience level:
Restaurant type:
- Bar
- Casual dining restaurant
Application Question(s):
- Are you willing/able to spend up to 20 nights in Indianapolis, IN for training?
Experience:
- Restaurant management: 2 years (Required)
- Food service: 3 years (Required)
Language:
Work Location: In person