Job Description - Host/Hostess
Report To: General Manager, Manager
Job Summary
Greets and seats customers, receives payment and assists service personnel as needed to ensure customer satisfaction.
Job Functions
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Greets and welcomes all customers immediately upon arrival and verifies number in their party. Determines special needs, e.g., high chairs, special menus.
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Collects payment from customers immediately, in accordance with established cash handling procedures, inquires about food/service satisfaction and handles customer complaints/suggestions appropriately.
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Seats customers at tables/booths appropriate for their needs and those of the restaurant, and introduces feature of the day.
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Keeps hostess area stocked and clean, e.g., to-go items and bakery products.
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Handles incoming telephone calls immediately, and takes to go orders as appropriate.
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Maintains proper supply of clean menus.
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Periodically supplies customers with initial beverage suggestions and provides beverage order and refills.
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Assists service personnel in clearing and setting tables.
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Resolves complaints as he/she becomes aware of them, notifying the manager of any complaints received.
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Assists other service personnel as needed.
Accountabilities
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Customers are greeted and seated in the order in which they arrive in a pleasant and courteous manner following company timing standards.
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Guest check transactions are handled properly, such that register totals balance at the end of the shift.
Qualification Standards
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Must be able to observe and differentiate between monetary denominations.
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Ability to communicate with guests.
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Reliable and flexible
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Team player
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Must have sufficient mobility to move and/or operate in work area.
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Must meet any state, county or municipal regulation pertaining to health risk concerns about food handling.
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Minimum 6 months experience as host/hostess or cashier
Brand: Denny's
Address: 3230 Losee Rd Las Vegas, NV - 89030
Property Description: 7671 Denny's
Property Number: 7671