Job Description
Position Specifics:
Department: Service
Reports to: Service Manager or Service Location Manager
Supervises: None
Purpose: Assist the service manager in maintaining accurate and on-time reports and records relative to the service department’s operation within the dealership. Administers the warranty claim process to maximize administrative efficiency and return on warranty claims.
Responsibilities:
o Fields internal and external customer inquiries to the Service Department
o Responds to phones messages in a timely fashion
o Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced expeditiously.
o Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager
o Maintains Service Department filing and records
o Updates customer profiles using equipment, hours, or other information from the customer work orders
o Maintains accessories and supplies and prepares replacement orders
o May prepare Service Technician efficiency reports
o Monitors equipment records for expiration of extended and special warranties
o Manages and processes parts and service warranty claims including computation of charges of shop work for each location
o Works with service managers to ensure there are no expired Product Improvement Programs
o Understands warranty regulations and communicates to departmental management about warranty status on a regular basis
o May process warranty and/or product improvement claims including the computation of charges, submission and follow-up
Experience, Education, Skills and Knowledge:
o 2+ years in Service Department operations
o Ability to use standard desktop load applications such as Microsoft Office and internet functions
o Ability to learn software in the dealer business system and Deere Warranty system
o Knowledge of office procedures and attention to detail
o General understanding of mechanical/technical terms is preferred
o Ability to write and speak effectively to customers in person and on the phone
o High School Diploma or equivalent experience
Hours of Operation:
Mon-Fri (8:00-5:00) (Extended hours on Thursday until 7pm - not during Covid) Sat (8:00-1:00) April through June Saturday Hours (8:00-4:00)
Benefits include:• Paid Holidays, Vacation Pay, Medical, Dental & Life Ins, Aflac and employee discounts
If you’re a reliable, detail oriented, motivated and enthusiastic person who enjoys working collaboratively and is committed to providing great service for our customers we want to hear from you.
Job Type: Full-time
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Expected hours: 40 – 50 per week
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Day range:
- Monday to Friday
- Rotating weekends
- Weekends as needed
Shift:
Ability to Relocate:
- Kensington, NH: Relocate before starting work (Preferred)
Work Location: In person