Superior Service is looking to add a team player to our office.
We are a local, family owned HVAC & Plumbing company who has been in business for over 50 years.
We are hiring for a Customer Service Representative (CSR)
To excel in this position, all candidates should be able to multi-task.
This is a full time position, with an after-hour phone rotation schedule.
Responsibilities:
Operate and manage a multi-line telephone system
Receive Inbound Calls
Make Outbound Calls
Schedule Appointments in our CRM program
Prep Installation Packets (invoices, permits, registrations, rebates etc.)
Help Customers with Financing
Dispatching a plus (not required)
Special Projects, as assigned
Requirements:
High School diploma or equivalent
A minimum of 2 years’ experience in a similar role
Excellent communication and interpersonal skills.
Proficient in Microsoft Office with proven experience in data entry
Ability to work well under pressure
Working knowledge of CRM programs
We Offer:
Competitive pay, based on experience
Paid Vacations
Paid Holidays
Bonus Opportunities
Overtime Pay
100% Paid Health Insurance
Job Type: Full-time
Pay: $45,000.00 - $50,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Shift:
Weekly day range:
Work setting:
Experience:
- Administrative Assistants & Receptionists: 2 years (Required)
- Customer service: 2 years (Required)
Work Location: In person