Job Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Call Center Representative. As a Call Center Representative, you will be responsible for providing exceptional customer service and support to our clients. This is a full-time position with opportunities for growth and advancement.
Duties:
- Answer incoming calls and respond to customer inquiries in a professional and timely manner
- Provide accurate information about products, services, and promotions
- Process orders, returns, and exchanges efficiently and accurately
- Perform data entry tasks to update customer records and maintain accurate documentation
- Analyze customer needs and recommend appropriate solutions or upsell products/services
- Make outbound calls to follow up with customers or conduct surveys
- Resolve customer complaints or issues with patience and empathy
- Maintain a high level of phone etiquette and professionalism at all times
Experience:
- Previous experience in a call center or customer service role is preferred
- Strong communication skills, both verbal and written
- Excellent problem-solving abilities and attention to detail
- Ability to multitask and prioritize tasks effectively in a fast-paced environment
- Proficiency in data entry and computer skills
- Bilingual or multilingual skills are a plus
At our company, we value our employees and offer competitive benefits including:
- Competitive pay rate based on experience
- Comprehensive training program to ensure success in the role
- Opportunities for career advancement within the company
- Positive work environment with a supportive team
If you are a motivated individual with excellent communication skills and a passion for providing exceptional customer service, we encourage you to apply for the position of Call Center Representative.
Job Type: Full-time
Pay: $18.85 - $22.70 per hour
Work setting:
Ability to Commute:
- Carrollton, TX (Preferred)
Ability to Relocate:
- Carrollton, TX: Relocate before starting work (Preferred)
Work Location: In person