Optica is looking for a Corporate Membership Coordinator.
The Corporate Membership Coordinator provides administrative support to the Corporate Membership Team with a focus on processing corporate memberships applications, fulfilling corporate memberships renewals, and being the main point of contact for corporate members support.
Primary Responsibilities
- Processing new member applications
- Outreach to potential members via phone and email and maintain updates in CRM
- Coordinate with finance department and IT for new member onboarding
- Coordinate with marketing department for promotion of new members on social media
- Processing member renewals
- Outreach to current members via phone and email and maintain updates in CRM
- Coordinate with finance department and IT for current member renewals
- Coordinate with marketing department for promotion of renewals on social media
- Complete termination process (with approval)
- Manage member support
- Track current corporate members’ usage of Optica’s resources and benefits
- Respond to corporate member inquiries in a timely fashion
- Maintain a robust and clean CRM database; perform monthly audits to ensure data is relevant and current
- Coordinate maintenance and updates for the Optica Industry website with support from the IT department
Education and Experience
- 4-year degree required
- 2-4 years work experience in a professional environment
- Prior membership experience is a plus
- Knowledge of customer service practices is a plus
Skills and Abilities
- Excellent organizational, time management, and communications skills
- Ability to multi-task and work independently
- Self-motivated
- Software: Microsoft Office Suite, Google docs, Salesforce
- Ability to learn and navigate CRMs (Salesforce, NetForum)
- Fluent in English
About Optica
Located in the Dupont Circle neighborhood of Washington, DC, Optica offers a competitive salary and benefits. Please send your resume and cover letter with salary requirements to resumes@optica.org.
Job Type: Full-time
Pay: Up to $60,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
Work Location: Hybrid remote in Washington, DC 20036